ITIL Wiki

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Itil-wiki.jpg IT Process Wiki - the ITIL® Wiki
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Language: Multilingual
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Main topic: Information Technology
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Table of contents

(As of: 31 July 2014)

[edit] Description

[edit] ITIL Wiki in English

Our ITIL Wiki – the IT Process Wiki – is about the IT Infrastructure Library ITIL® (ITIL 2011 & ITIL V3 2007), V2, ISO 20000 and IT Service Management (ITSM) [1]. It is intended to promote more widespread use of Best Practice by IT professionals.

The ITIL Wiki is a wiki run and sponsored by IT Process Maps, creators of the ITIL Process Map, an ITIL Reference Process Model for Visio™, ARIS™, iGrafx®, IBM® Rational® System Architect® [2] and other platforms.

The ITIL Wiki offers complete coverage of ITIL and the ITIL Service Lifecycle, including detailed descriptions of the ITIL processes and sub-processes, complete with their inputs and outputs, corresponding ITIL roles, and metrics (KPIs):

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

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[edit] ITIL Wiki auf Deutsch

Das IT Process Wiki handelt von ITIL (ITIL 2011 & ITIL V3 2007), V2, IT Service Management (ITSM) und ISO/IEC 20000.

Das ITIL Wiki auf Deutsch wird bereitgestellt von IT Process Maps, den Herstellern der ITIL-Prozesslandkarte – einem ITIL Prozessmodell für Visio™, ARIS™, iGrafx®, IBM® Rational® System Architect® und weitere Plattformen.

Im ITIL Wiki finden Sie alles Wissenwerte zu ITIL und zum ITIL Service Lifecycle. Werfen Sie einen Blick auf die ITIL-Disziplinen mit den Detailbeschreibungen der ITIL-Prozesse, ITIL-Rollen und ITIL-Kennzahlen (KPIs):

  • Service Strategy (Servicestrategie)
  • Service Design
  • Service Transition (Serviceüberführung)
  • Service Operation (Servicebetrieb)
  • Continual Service Improvement (Kontinuierliche Serviceverbesserung)

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[edit] Wiki de ITIL en español

El Wiki de ITIL procede de ITIL (Biblioteca de Infraestructura de Tecnologías de la Información), Gestión de Servicios de TI (ITSM) y ISO 20000.

El Wiki de ITIL está disponible a través de IT Process Maps GbR, que ha desarrollado un modelo de referencia gráfico ITIL V3 para analizar y documentar procesos de TI – el Mapa de Procesos ITIL V3 – para Visio™, ARIS™, iGrafx®, IBM® Rational® System Architect®.

Desarrollando el Mapa de Procesos ITIL V3 en español hemos creado este Wiki de ITIL. Contiene todo lo que hay que saber sobre ITIL versión 3 y el "Ciclo de Vida del Servicio ITIL V3", incluyendo descripciones detalladas de los procesos ITIL con sus entradas y salidas, roles y métricas (Key Performance Indicators, KPIs):

  • Estrategia del Servicio
  • Diseño del Servicio
  • Transición del Servicio
  • Operación del Servicio
  • Perfeccionamiento Continuo del Servicio (CSI)

Véase también: Las listas de control de ITIL más solicitadas.

 

[edit] Notes

Trademarks:
[1] ITIL® is a Registered Trade Mark of AXELOS Limited. IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.

[2] Microsoft™ and Visio™ are Trademarks of Microsoft Corp. -- ARIS™ is a registered trademark of Software AG. -- iGrafx® is a registered trademark of iGrafx LLC. -- IBM®, Rational® and System Architect® are trademarks or registered trademarks of IBM Corp.

Impressum | Legal Notice:
IT Process Maps GbR | Responsible for the site under German law: Dipl. Ing. Stefan Kempter & Dr. Andrea Kempter | VAT ID: DE 262014997 | Contact: info [at] it-processmaps [dot] com | Legal Notice (English) | Impressum (Deutsch)

 

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