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Template:YaSM Wiki: Difference between revisions
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YaSM provides guidance ("best practices") for service providers, i.e. for organizations offering services to their customers. | YaSM provides guidance ("best practices") for service providers, i.e. for organizations offering services to their customers. | ||
There are a number of existing best practice frameworks for enterprise service management (ESM) and IT service management (ITSM) in this area - [[ITIL Wiki|ITIL®]] is a prominent example | There are a number of existing best practice frameworks for enterprise service management (ESM) and IT service management (ITSM) in this area - [[ITIL Wiki|ITIL®]] is a prominent example - but some organizations find these frameworks too complex and would welcome something simpler that is more readily understood. And that's how the idea for creating YaSM ''("Yet Another Service Management Model")'' was born. | ||
Everyone exploring the YaSM Wiki will quickly realize that it is a very good free introduction to the concepts for managing services. It contains a wealth of unique and high-quality content and provides a complete overview of the YaSM framework: | Everyone exploring the YaSM Wiki will quickly realize that it is a very good free introduction to the concepts for managing services. It contains a wealth of unique and high-quality content and provides a complete overview of the YaSM framework: | ||