From WikiIndex
Revision as of 17:55, 9 November 2022 by Hoof Hearted (Talk | contribs) (Text replacement - "FoundedIn2007" to "Founded in 2007")

(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search
IT Process Wiki - the ITIL® Wiki logo
IT Process Wiki - the ITIL® Wiki
Recent changes • [No WikiNode] • About • [No Mobile URL]
Founded by: Dipl.-Ing. Stefan Kempter and Dr. Andrea Kempter
Status: Active
Language: Multilingual
Edit mode: ByInvitation
Wiki engine: MediaWiki
Wiki license: Creative Commons Attribution Non-Commercial Share Alike
Main topic: Information Technology
Wiki size: 192 article pages see stats
wikiFactor: 60 info / verify

(Page count as of: 2022-03-20
wikiFactor as of: 2016-05-09)

ITIL Wiki in English[edit]

Our ITIL Wiki – the IT Process Wiki – is about the IT Infrastructure Library ITIL® (ITIL 4, ITIL V3 2011 and 2007, V2), ISO 20000 and IT Service Management (ITSM) [1]. It is intended to promote more widespread use of best practices by IT professionals.

The ITIL Wiki is a wiki run and sponsored by IT Process Maps, creators of the ITIL Process Map, an ITIL reference process model for Visio®, ARIS™ [2] and other platforms.

The ITIL Wiki offers complete coverage of ITIL® - the IT Infrastructure Library® - and the ITIL service lifecycle, including detailed descriptions of the ITIL processes and sub-processes, complete with their inputs and outputs, corresponding ITIL roles, and metrics (KPIs):

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
Most popular pages

ITIL Wiki auf Deutsch[edit]

Das IT Process Wiki handelt von ITIL (ITIL 4, ITIL V3 2011 und 2007 sowie V2), IT Service Management (ITSM) und ISO/IEC 20000.

Das ITIL Wiki auf Deutsch wird bereitgestellt von IT Process Maps, den Herstellern der ITIL-Prozesslandkarte - einem ITIL Prozessmodell für Visio®, ARIS™, iGrafx® und weitere Plattformen.

Im ITIL Wiki finden Sie alles Wissenwerte zur Infrastructure Library® ITIL® und zum ITIL Service Lifecycle. Werfen Sie einen Blick auf die ITIL-Disziplinen mit den Detailbeschreibungen der ITIL-Prozesse, ITIL-Rollen und ITIL-Kennzahlen (KPIs):

  • Service Strategy (Servicestrategie)
  • Service Design
  • Service Transition (Serviceüberführung)
  • Service Operation (Servicebetrieb)
  • Continual Service Improvement (Kontinuierliche Serviceverbesserung)
Beliebteste Seiten

Wiki de ITIL en español[edit]

El Wiki de ITIL procede de ITIL (Biblioteca de Infraestructura de Tecnologías de la Información), Gestión de Servicios de TI (ITSM) y ISO 20000.

El Wiki de ITIL está disponible a través de IT Process Maps GbR, que ha desarrollado un modelo de referencia gráfico ITIL V3 para analizar y documentar procesos de TI - el Mapa de Procesos ITIL V3 - para Visio®, ARIS™ y iGrafx®.

Desarrollando el Mapa de Procesos ITIL V3 en español hemos creado este Wiki de ITIL. Contiene todo lo que hay que saber sobre ITIL versión 3 y el "Ciclo de Vida del Servicio ITIL", incluyendo descripciones detalladas de los procesos ITIL con sus entradas y salidas, roles y métricas (key performance indicators, KPIs):

  • Estrategia del Servicio
  • Diseño del Servicio
  • Transición del Servicio
  • Operación del Servicio
  • Perfeccionamiento Continuo del Servicio (CSI)
Páginas populares


  1. ITIL® is a Registered Trade Mark of AXELOS Limited. IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.
  2. Microsoft® and Visio® are Trademarks of Microsoft Corp. ARIS™ is a registered trademark of Software AG.
Impressum | Legal Notice

IT Process Maps GbR | Responsible for the site under German law: Dipl. Ing. Stefan Kempter & Dr. Andrea Kempter | VAT ID: DE 262014997 | Contact: info [at] IT-ProcessMaps [dot] com | Legal Notice (English) | Impressum (Deutsch)

External links[edit]