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IT Process Wiki - the ITIL® Wiki logo
IT Process Wiki - the ITIL® Wiki
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Founded by: Dipl.-Ing. Stefan Kempter and Dr. Andrea Kempter
Status: Active
Language: Multilingual
Edit mode: ByInvitation
Wiki engine: MediaWiki
Wiki license: Creative Commons Attribution Non-Commercial Share Alike
Main topic: Information Technology
Wiki size: 192 article pages see stats
wikiFactor: 60 info / verify

(Page count as of: 2022-03-20
wikiFactor as of: 2016-05-09)

ITIL Wiki in English

Our ITIL Wiki – the IT Process Wiki – is about the IT Infrastructure Library ITIL® (ITIL 4, ITIL V3 2011 and 2007, V2), ISO 20000 and IT Service Management (ITSM) [1]. It is intended to promote more widespread use of best practices by IT professionals.

The ITIL Wiki is a wiki run and sponsored by IT Process Maps, creators of the ITIL Process Map, an ITIL reference process model for Visio®, ARIS™ [2] and other platforms.

The ITIL Wiki offers complete coverage of ITIL® - the IT Infrastructure Library® - and the ITIL service lifecycle, including detailed descriptions of the ITIL processes and sub-processes, complete with their inputs and outputs, corresponding ITIL roles, and metrics (KPIs):

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
Most popular pages

ITIL Wiki auf Deutsch

Das IT Process Wiki handelt von ITIL (ITIL 4, ITIL V3 2011 und 2007 sowie V2), IT Service Management (ITSM) und ISO/IEC 20000.

Das ITIL Wiki auf Deutsch wird bereitgestellt von IT Process Maps, den Herstellern der ITIL-Prozesslandkarte - einem ITIL Prozessmodell für Visio®, ARIS™, iGrafx® und weitere Plattformen.

Im ITIL Wiki finden Sie alles Wissenwerte zur Infrastructure Library® ITIL® und zum ITIL Service Lifecycle. Werfen Sie einen Blick auf die ITIL-Disziplinen mit den Detailbeschreibungen der ITIL-Prozesse, ITIL-Rollen und ITIL-Kennzahlen (KPIs):

  • Service Strategy (Servicestrategie)
  • Service Design
  • Service Transition (Serviceüberführung)
  • Service Operation (Servicebetrieb)
  • Continual Service Improvement (Kontinuierliche Serviceverbesserung)
Beliebteste Seiten

Wiki de ITIL en español

El Wiki de ITIL procede de ITIL (Biblioteca de Infraestructura de Tecnologías de la Información), Gestión de Servicios de TI (ITSM) y ISO 20000.

El Wiki de ITIL está disponible a través de IT Process Maps GbR, que ha desarrollado un modelo de referencia gráfico ITIL V3 para analizar y documentar procesos de TI - el Mapa de Procesos ITIL V3 - para Visio®, ARIS™ y iGrafx®.

Desarrollando el Mapa de Procesos ITIL V3 en español hemos creado este Wiki de ITIL. Contiene todo lo que hay que saber sobre ITIL versión 3 y el "Ciclo de Vida del Servicio ITIL", incluyendo descripciones detalladas de los procesos ITIL con sus entradas y salidas, roles y métricas (key performance indicators, KPIs):

  • Estrategia del Servicio
  • Diseño del Servicio
  • Transición del Servicio
  • Operación del Servicio
  • Perfeccionamiento Continuo del Servicio (CSI)
Páginas populares


  1. ITIL® is a Registered Trade Mark of AXELOS Limited. IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.
  2. Microsoft® and Visio® are Trademarks of Microsoft Corp. ARIS™ is a registered trademark of Software AG.
Impressum | Legal Notice

IT Process Maps GbR | Responsible for the site under German law: Dipl. Ing. Stefan Kempter & Dr. Andrea Kempter | VAT ID: DE 262014997 | Contact: info [at] IT-ProcessMaps [dot] com | Legal Notice (English) | Impressum (Deutsch)

External links