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{{Wiki
 
{{Wiki
|name=YaSM Service Management Wiki
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|name=YaSM Wiki
 
|URL=https://yasm.com/wiki/en/   
 
|URL=https://yasm.com/wiki/en/   
 
|logo=[[Image:Yasm-wiki.png]]
 
|logo=[[Image:Yasm-wiki.png]]
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}}
 
}}
 
{{Size
 
{{Size
|pages=66
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|pages=56
 
|statistics URL=https://yasm.com/wiki/en/index.php/Special:Statistics
 
|statistics URL=https://yasm.com/wiki/en/index.php/Special:Statistics
 
|wikiFactor = <!--wikiFactor 2, as of: 13 August 2015.-->
 
|wikiFactor = <!--wikiFactor 2, as of: 13 August 2015.-->
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}}
 
}}
 
__TOC__
 
__TOC__
(As of: 11 October 2018)<!--manually add date when stats are verified and/or updated-->
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(As of: 29 November 2017)<!--manually add date when stats are verified and/or updated-->
==YaSM Service Management Wiki in English==
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==YaSM Wiki in English==
 
The [https://yasm.com/wiki/en/index.php/Main_Page YaSM Wiki] is about service management according to YaSM&reg;<sup>[[YaSM Wiki#Notes|['''1''']]]</sup>.  
 
The [https://yasm.com/wiki/en/index.php/Main_Page YaSM Wiki] is about service management according to YaSM&reg;<sup>[[YaSM Wiki#Notes|['''1''']]]</sup>.  
  
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There are a number of existing best practice frameworks for enterprise service management (ESM) and IT service management (ITSM) in this area - [[ITIL Wiki|ITIL&reg;]] is a prominent example - but some organizations find these frameworks too complex and would welcome something simpler that is more readily understood. And that's how the idea for creating YaSM ''("Yet Another Service Management Model")'' was born.
 
There are a number of existing best practice frameworks for enterprise service management (ESM) and IT service management (ITSM) in this area - [[ITIL Wiki|ITIL&reg;]] is a prominent example - but some organizations find these frameworks too complex and would welcome something simpler that is more readily understood. And that's how the idea for creating YaSM ''("Yet Another Service Management Model")'' was born.
  
Everyone exploring the YaSM Wiki will quickly realize that it is a very good free introduction to the concepts for managing services. It contains a wealth of unique and high-quality content and provides a complete overview of the YaSM service management model:
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Everyone exploring the YaSM Wiki will quickly realize that it is a very good free introduction to the concepts for managing services. It contains a wealth of unique and high-quality content and provides a complete overview of the YaSM framework:
  
 
*A comprehensive account of the YaSM processes with descriptions, including their inputs and outputs and responsibilities of the YaSM roles.
 
*A comprehensive account of the YaSM processes with descriptions, including their inputs and outputs and responsibilities of the YaSM roles.
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*The full RACI matrix.
 
*The full RACI matrix.
 
*A collection of process metrics.
 
*A collection of process metrics.
*Details on how YaSM relates to other service management frameworks and standards such as ITIL&reg;<sup>[[YaSM Wiki#Notes|['''2''']]]</sup>, ISO 20000<sup>[[YaSM Wiki#Notes|['''3''']]]</sup>, COBIT&reg;<sup>[[YaSM Wiki#Notes|['''4''']]]</sup>, CMMI-SVC&reg;<sup>[[YaSM Wiki#Notes|['''5''']]]</sup>,  SIAM&reg;<sup>[[YaSM Wiki#Notes|['''6''']]]</sup> or VeriSM&trade;<sup>[[YaSM Wiki#Notes|['''7''']]]</sup>.
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*Details on how YaSM relates to other service management frameworks and standards such as ITIL&reg;<sup>[[YaSM Wiki#Notes|['''2''']]]</sup>, ISO 20000, COBIT&reg;<sup>[[YaSM Wiki#Notes|['''3''']]]</sup>, USMBOK&trade;<sup>[[YaSM Wiki#Notes|['''4''']]]</sup> and CMMI-SVC&reg;<sup>[[YaSM Wiki#Notes|['''5''']]]</sup>.
  
The [[wiki]] is run and sponsored by [https://www.it-processmaps.com/ IT Process Maps], creators of YaSM service management model and the YaSM Process Map.
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The [[wiki]] is run and sponsored by [https://www.it-processmaps.com/ IT Process Maps], creators of YaSM service management framework and the YaSM Process Map.
  
 
<p>&nbsp;</p>
 
<p>&nbsp;</p>
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*[https://yasm.com/wiki/en/index.php/What_is_YaSM What is YaSM?]
 
*[https://yasm.com/wiki/en/index.php/What_is_YaSM What is YaSM?]
 
*[https://yasm.com/wiki/en/index.php/Enterprise_Service_Management_(ESM)_and_YaSM What is Enterprise Service Management?]
 
*[https://yasm.com/wiki/en/index.php/Enterprise_Service_Management_(ESM)_and_YaSM What is Enterprise Service Management?]
*Detailed description of the [https://yasm.com/wiki/en/index.php/Service_Management_Processes service management processes]
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*Overview: [https://yasm.com/wiki/en/index.php/YaSM_Processes YaSM service management processes]
 
*[https://yasm.com/wiki/en/index.php/YaSM_Project_Guide_in_5_Steps The YaSM Project Guide in 5 Steps]
 
*[https://yasm.com/wiki/en/index.php/YaSM_Project_Guide_in_5_Steps The YaSM Project Guide in 5 Steps]
 
*The [https://yasm.com/en/blog YaSM Blog].
 
*The [https://yasm.com/en/blog YaSM Blog].
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*die vollständige RACI-Matrix,
 
*die vollständige RACI-Matrix,
 
*eine Sammlung von Prozess-Metriken
 
*eine Sammlung von Prozess-Metriken
*und Einzelheiten dazu, wie YaSM in Beziehung zu anderen Service-Management-Frameworks und -Standards steht - wie ITIL&reg;<sup>[[YaSM Wiki#Notes|['''2''']]]</sup>, ISO 20000<sup>[[YaSM Wiki#Notes|['''3''']]]</sup>, COBIT&reg;<sup>[[YaSM Wiki#Notes|['''4''']]]</sup>, CMMI-SVC&reg;<sup>[[YaSM Wiki#Notes|['''5''']]]</sup>,  SIAM&reg;<sup>[[YaSM Wiki#Notes|['''6''']]]</sup> oder VeriSM&trade;<sup>[[YaSM Wiki#Notes|['''7''']]]</sup>.
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*und Einzelheiten dazu, wie YaSM in Beziehung zu anderen Service-Management-Frameworks und -Standards steht (ITIL&reg;<sup>[[YaSM Wiki#Notes|['''2''']]]</sup>, ISO 20000, COBIT&reg;<sup>[[YaSM Wiki#Notes|['''3''']]]</sup>, USMBOK&trade;<sup>[[YaSM Wiki#Notes|['''4''']]]</sup> and CMMI-SVC&reg;<sup>[[YaSM Wiki#Notes|['''5''']]]</sup>).
  
 
Das Wiki wird bereitgestellt [https://www.it-processmaps.com/ IT Process Maps], den Autoren des YaSM Service-Management-Frameworks und der YaSM-Prozesslandkarte.
 
Das Wiki wird bereitgestellt [https://www.it-processmaps.com/ IT Process Maps], den Autoren des YaSM Service-Management-Frameworks und der YaSM-Prozesslandkarte.
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*[https://yasm.com/wiki/de/index.php/Was_ist_YaSM Was ist YaSM?]
 
*[https://yasm.com/wiki/de/index.php/Was_ist_YaSM Was ist YaSM?]
 
*[https://yasm.com/wiki/de/index.php/Enterprise-Service-Management_(ESM)_und_YaSM Was ist Enterprise-Service-Management?]
 
*[https://yasm.com/wiki/de/index.php/Enterprise-Service-Management_(ESM)_und_YaSM Was ist Enterprise-Service-Management?]
*Detaillierte Beschreibung der [https://yasm.com/wiki/de/index.php/Service-Management-Prozesse YaSM Service-Management-Prozesse]
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*Überblick: [https://yasm.com/wiki/de/index.php/YaSM-Prozesse YaSM Service-Management-Prozesse]
 
*[https://yasm.com/wiki/de/index.php/YaSM-Projektleitfaden_in_5_Schritten Der YaSM-Projektleitfaden in 5 Schritten]
 
*[https://yasm.com/wiki/de/index.php/YaSM-Projektleitfaden_in_5_Schritten Der YaSM-Projektleitfaden in 5 Schritten]
 
*Der [https://yasm.com/de/blog YaSM-Blog].
 
*Der [https://yasm.com/de/blog YaSM-Blog].
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<small>''<span id="YaSM">[1] YaSM&reg; is a registered trademark of IT Process Maps GbR.</span>''</small><br />
 
<small>''<span id="YaSM">[1] YaSM&reg; is a registered trademark of IT Process Maps GbR.</span>''</small><br />
 
<small>''<span id="ITIL">[2] ITIL&reg; is a registered trademark of AXELOS Limited.</span>''</small><br />
 
<small>''<span id="ITIL">[2] ITIL&reg; is a registered trademark of AXELOS Limited.</span>''</small><br />
<small>''<span id="ISO20000">[3] ISO/IEC 20000 is a registered trade mark of ISO.</span>''</small><br />
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<small>''<span id="COBIT">[3] COBIT&reg; is a registered trademark of ISACA.</span>''</small><br />
<small>''<span id="COBIT">[4] COBIT&reg; is a registered trademark of ISACA.</span>''</small><br />
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<small>''<span id="USMBOK">[4] USMBOK&trade; is a registered trade mark of Virtual Knowledge Solutions International Incorporated (VKSII).</span>''</small><br />
<small>''<span id="CMMI">[5] CMMI&reg; and Capability Maturity Model&reg; are registered trademarks of Carnegie Mellon University.</span>''</small><br />
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<small>''<span id="CMMI">[5] CMMI&reg; and Capability Maturity Model&reg; are registered trademarks of Carnegie Mellon University.</span>''</small>
<small>''<span id="SIAM">[6] SIAM&reg; is a registered trade mark of EXIN.</span>''</small><br />
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<small>''<span id="VeriSM">[7] VeriSM&trade; is a registered trade mark of IFDC.</span>''</small>
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<b>''Impressum | Legal Notice:''</b>
 
<b>''Impressum | Legal Notice:''</b>

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