Difference between revisions of "YaSM Wiki"

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(Statistics updated on 03 August 2016. PopularPages in the YaSM Wiki are no longer supported in MediaWiki 1.26.2.)
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|recentchanges URL=http://yasm.com/wiki/en/index.php/Special:RecentChanges
 
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__TOC__
 
__TOC__
(As of: 13 August 2015)<!--manually add date when stats are verified and/or updated-->
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(As of: 03 August 2016)<!--manually add date when stats are verified and/or updated-->
 
==YaSM Wiki in English==
 
==YaSM Wiki in English==
 
The [http://yasm.com/wiki/en/index.php/Main_Page YaSM Wiki] is about service management according to YaSM&reg;<sup>[[YaSM Wiki#Notes|['''1''']]]</sup>.  
 
The [http://yasm.com/wiki/en/index.php/Main_Page YaSM Wiki] is about service management according to YaSM&reg;<sup>[[YaSM Wiki#Notes|['''1''']]]</sup>.  
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YaSM provides guidance ("best practices") for service providers, i.e. for organizations offering services to their customers.  
 
YaSM provides guidance ("best practices") for service providers, i.e. for organizations offering services to their customers.  
  
There are a number of existing best practice frameworks in this area ([[ITIL Wiki|ITIL&reg;]] is a prominent example), but some organizations find these frameworks too complex and would welcome something simpler that is more readily understood. And that's how the idea for creating YaSM ''("Yet Another Service Management Model")'' was born.
+
There are a number of existing best practice frameworks for enterprise service management and ITSM in this area ([[ITIL Wiki|ITIL&reg;]] is a prominent example), but some organizations find these frameworks too complex and would welcome something simpler that is more readily understood. And that's how the idea for creating YaSM ''("Yet Another Service Management Model")'' was born.
  
 
Everyone exploring the YaSM Wiki will quickly realize that it is a very good free introduction to the concepts for managing services. It contains a wealth of unique and high-quality content and provides a complete overview of the YaSM framework:
 
Everyone exploring the YaSM Wiki will quickly realize that it is a very good free introduction to the concepts for managing services. It contains a wealth of unique and high-quality content and provides a complete overview of the YaSM framework:
  
*A comprehensive account of the YaSM processes with descriptions, including their inputs and outputs and responsibilities of the YaSM roles
+
*A comprehensive account of the YaSM processes with descriptions, including their inputs and outputs and responsibilities of the YaSM roles.
*The complete YaSM glossary and the YaSM data object model
+
*The complete YaSM glossary and the YaSM data object model.
*An index of the roles
+
*An index of the roles.
*The full RACI matrix
+
*The full RACI matrix.
*A collection of process metrics
+
*A collection of process metrics.
 
*Details on how YaSM relates to other service management frameworks and standards such as ITIL&reg;<sup>[[YaSM Wiki#Notes|['''2''']]]</sup>, ISO 20000, COBIT&reg;<sup>[[YaSM Wiki#Notes|['''3''']]]</sup>, USMBOK&trade;<sup>[[YaSM Wiki#Notes|['''4''']]]</sup> and CMMI-SVC&reg;<sup>[[YaSM Wiki#Notes|['''5''']]]</sup>.
 
*Details on how YaSM relates to other service management frameworks and standards such as ITIL&reg;<sup>[[YaSM Wiki#Notes|['''2''']]]</sup>, ISO 20000, COBIT&reg;<sup>[[YaSM Wiki#Notes|['''3''']]]</sup>, USMBOK&trade;<sup>[[YaSM Wiki#Notes|['''4''']]]</sup> and CMMI-SVC&reg;<sup>[[YaSM Wiki#Notes|['''5''']]]</sup>.
  
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YaSM stellt Empfehlungen ("Best Practices") für Service-Provider bereit - also für alle Organisationen, die ihren Kunden Services anbieten.  
 
YaSM stellt Empfehlungen ("Best Practices") für Service-Provider bereit - also für alle Organisationen, die ihren Kunden Services anbieten.  
  
Zu diesem Thema gibt es bereits eine Reihe von Leitlinien ([[ITIL Wiki|ITIL&reg;]] ist wohl das bekannteste Beispiel). Dennoch empfinden einige Organisationen diese Rahmenwerke als recht komplex und wünschen sich etwas Einfacheres, das leichter zu verstehen ist. Vor diesem Hintergrund wurde YaSM ''("Yet Another Service Management Model")'' entwickelt.
+
Zum Thema Enterprise Service Management und ITSM gibt es bereits eine Reihe von Leitlinien ([[ITIL Wiki|ITIL&reg;]] ist wohl das bekannteste Beispiel). Dennoch empfinden einige Organisationen diese Rahmenwerke als recht komplex und wünschen sich etwas Einfacheres, das leichter zu verstehen ist. Vor diesem Hintergrund wurde YaSM ''("Yet Another Service Management Model")'' entwickelt.
  
 
Das YaSM-Wiki bietet die komplette Übersicht zum YaSM-Framework:  
 
Das YaSM-Wiki bietet die komplette Übersicht zum YaSM-Framework:  
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*das komplette YaSM-Glossar und das YaSM-Datenobjekt-Modell,
 
*das komplette YaSM-Glossar und das YaSM-Datenobjekt-Modell,
 
*das Verzeichnis der YaSM-Rollen,
 
*das Verzeichnis der YaSM-Rollen,
*die vollständige YaSM-RACI-Matrix,
+
*die vollständige RACI-Matrix,
 
*eine Sammlung von Prozess-Metriken
 
*eine Sammlung von Prozess-Metriken
 
*und Einzelheiten dazu, wie YaSM in Beziehung zu anderen Service-Management-Frameworks und -Standards steht (ITIL&reg;<sup>[[YaSM Wiki#Notes|['''2''']]]</sup>, ISO 20000, COBIT&reg;<sup>[[YaSM Wiki#Notes|['''3''']]]</sup>, USMBOK&trade;<sup>[[YaSM Wiki#Notes|['''4''']]]</sup> and CMMI-SVC&reg;<sup>[[YaSM Wiki#Notes|['''5''']]]</sup>).
 
*und Einzelheiten dazu, wie YaSM in Beziehung zu anderen Service-Management-Frameworks und -Standards steht (ITIL&reg;<sup>[[YaSM Wiki#Notes|['''2''']]]</sup>, ISO 20000, COBIT&reg;<sup>[[YaSM Wiki#Notes|['''3''']]]</sup>, USMBOK&trade;<sup>[[YaSM Wiki#Notes|['''4''']]]</sup> and CMMI-SVC&reg;<sup>[[YaSM Wiki#Notes|['''5''']]]</sup>).
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<b>''Impressum | Legal Notice:''</b>
 
<b>''Impressum | Legal Notice:''</b>
  
<small>''IT Process Maps GbR | Responsible for the site under German law: Stefan Kempter & Dr. Andrea Kempter | VAT ID: DE 262014997 | Contact: info [at] it-processmaps [dot] com | Web: it-processmaps.com &amp; yasm.com | [http://yasm.com/wiki/en/index.php/YaSM_Wiki:Legal_notice Legal Notice (English)] | [http://yasm.com/wiki/de/index.php/YaSM_Wiki:Impressum Impressum (Deutsch)]''</small>
+
<small>''IT Process Maps GbR | Responsible for the site under German law: Stefan Kempter &amp; Dr. Andrea Kempter | VAT ID: DE 262014997 | Contact: info [at] it-processmaps [dot] com | Web: it-processmaps.com &amp; yasm.com | [http://yasm.com/wiki/en/index.php/YaSM_Wiki:Legal_notice Legal Notice (English)] | [http://yasm.com/wiki/de/index.php/YaSM_Wiki:Impressum Impressum (Deutsch)]''</small>
  
 
<p>&nbsp;</p>
 
<p>&nbsp;</p>
  
 
==Links==
 
==Links==
 +
*[http://yasm.com/en/videos/introduction-yasm Video: Introduction to YaSM]
 
*[http://wiki.en.it-processmaps.com/index.php/About_ITIL What is ITIL?]
 
*[http://wiki.en.it-processmaps.com/index.php/About_ITIL What is ITIL?]
 
*[[ITIL Wiki|IT Process Wiki - the ITIL® Wiki]]
 
*[[ITIL Wiki|IT Process Wiki - the ITIL® Wiki]]

Revision as of 09:55, 3 August 2016

yasm-wiki.png
YaSM Wiki
Recent changes • [No WikiNode] • About • [No Mobile URL]
Status: Active
Language: Multilingual
Edit mode: ReadOnly
Wiki engine: MediaWiki
Wiki license: Creative Commons Attribution-No Derivative Works
Main topic: Information Technology
Wiki Size: 54 pages see stats...

(As of: 03 August 2016)

YaSM Wiki in English

The YaSM Wiki is about service management according to YaSM®[1].

YaSM provides guidance ("best practices") for service providers, i.e. for organizations offering services to their customers.

There are a number of existing best practice frameworks for enterprise service management and ITSM in this area (ITIL® is a prominent example), but some organizations find these frameworks too complex and would welcome something simpler that is more readily understood. And that's how the idea for creating YaSM ("Yet Another Service Management Model") was born.

Everyone exploring the YaSM Wiki will quickly realize that it is a very good free introduction to the concepts for managing services. It contains a wealth of unique and high-quality content and provides a complete overview of the YaSM framework:

  • A comprehensive account of the YaSM processes with descriptions, including their inputs and outputs and responsibilities of the YaSM roles.
  • The complete YaSM glossary and the YaSM data object model.
  • An index of the roles.
  • The full RACI matrix.
  • A collection of process metrics.
  • Details on how YaSM relates to other service management frameworks and standards such as ITIL®[2], ISO 20000, COBIT®[3], USMBOK™[4] and CMMI-SVC®[5].

The wiki is run and sponsored by IT Process Maps, creators of YaSM service management framework and the YaSM Process Map.

 

More on YaSM

 

YaSM Wiki auf Deutsch

Das YaSM-Wiki handelt von Service-Management nach YaSM®[1].

YaSM stellt Empfehlungen ("Best Practices") für Service-Provider bereit - also für alle Organisationen, die ihren Kunden Services anbieten.

Zum Thema Enterprise Service Management und ITSM gibt es bereits eine Reihe von Leitlinien (ITIL® ist wohl das bekannteste Beispiel). Dennoch empfinden einige Organisationen diese Rahmenwerke als recht komplex und wünschen sich etwas Einfacheres, das leichter zu verstehen ist. Vor diesem Hintergrund wurde YaSM ("Yet Another Service Management Model") entwickelt.

Das YaSM-Wiki bietet die komplette Übersicht zum YaSM-Framework:

  • eine vollständige Aufstellung der YaSM-Prozesse mit deren Beschreibungen, den Prozess-Inputs und -Outputs und den Verantwortlichkeiten der YaSM-Rollen,
  • das komplette YaSM-Glossar und das YaSM-Datenobjekt-Modell,
  • das Verzeichnis der YaSM-Rollen,
  • die vollständige RACI-Matrix,
  • eine Sammlung von Prozess-Metriken
  • und Einzelheiten dazu, wie YaSM in Beziehung zu anderen Service-Management-Frameworks und -Standards steht (ITIL®[2], ISO 20000, COBIT®[3], USMBOK™[4] and CMMI-SVC®[5]).

Das Wiki wird bereitgestellt IT Process Maps, den Autoren des YaSM Service-Management-Frameworks und der YaSM-Prozesslandkarte.

 

Mehr zu YaSM:

 

Notes

Trademarks:

[1] YaSM® is a registered trademark of IT Process Maps GbR.
[2] ITIL® is a registered trademark of AXELOS Limited.
[3] COBIT® is a registered trademark of ISACA.
[4] USMBOK™ is a registered trade mark of Virtual Knowledge Solutions International Incorporated (VKSII).
[5] CMMI® and Capability Maturity Model® are registered trademarks of Carnegie Mellon University.

Impressum | Legal Notice:

IT Process Maps GbR | Responsible for the site under German law: Stefan Kempter & Dr. Andrea Kempter | VAT ID: DE 262014997 | Contact: info [at] it-processmaps [dot] com | Web: it-processmaps.com & yasm.com | Legal Notice (English) | Impressum (Deutsch)

 

Links