Difference between revisions of "YaSM Wiki"

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{{Wiki
 
{{Wiki
|name=YaSM Wiki
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|name=YaSM Service Management Wiki
 
|URL=https://yasm.com/wiki/en/   
 
|URL=https://yasm.com/wiki/en/   
|logo=https://yasm.com/wiki/en/img/yasm-wiki.png
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|logo=[[Image:Yasm-wiki.png]]
 
|wide logo=y
 
|wide logo=y
 
|recentchanges URL=https://yasm.com/wiki/en/index.php/Special:RecentChanges
 
|recentchanges URL=https://yasm.com/wiki/en/index.php/Special:RecentChanges
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{{Size
 
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|statistics URL=https://yasm.com/wiki/en/index.php/Special:Statistics
 
|statistics URL=https://yasm.com/wiki/en/index.php/Special:Statistics
 
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__TOC__
 
__TOC__
(As of: 15 April 2017)<!--manually add date when stats are verified and/or updated-->
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(As of: 11 October 2018)<!--manually add date when stats are verified and/or updated-->
==YaSM Wiki in English==
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==YaSM Service Management Wiki in English==
 
The [https://yasm.com/wiki/en/index.php/Main_Page YaSM Wiki] is about service management according to YaSM&reg;<sup>[[YaSM Wiki#Notes|['''1''']]]</sup>.  
 
The [https://yasm.com/wiki/en/index.php/Main_Page YaSM Wiki] is about service management according to YaSM&reg;<sup>[[YaSM Wiki#Notes|['''1''']]]</sup>.  
  
 
YaSM provides guidance ("best practices") for service providers, i.e. for organizations offering services to their customers.  
 
YaSM provides guidance ("best practices") for service providers, i.e. for organizations offering services to their customers.  
  
There are a number of existing best practice frameworks for enterprise service management (ESM) and IT service management (ITSM) in this area - [[ITIL Wiki|ITIL&reg;]] is a prominent example) - but some organizations find these frameworks too complex and would welcome something simpler that is more readily understood. And that's how the idea for creating YaSM ''("Yet Another Service Management Model")'' was born.
+
There are a number of existing best practice frameworks for enterprise service management (ESM) and IT service management (ITSM) in this area - [[ITIL Wiki|ITIL&reg;]] is a prominent example - but some organizations find these frameworks too complex and would welcome something simpler that is more readily understood. And that's how the idea for creating YaSM ''("Yet Another Service Management Model")'' was born.
  
Everyone exploring the YaSM Wiki will quickly realize that it is a very good free introduction to the concepts for managing services. It contains a wealth of unique and high-quality content and provides a complete overview of the YaSM framework:
+
Everyone exploring the YaSM Wiki will quickly realize that it is a very good free introduction to the concepts for managing services. It contains a wealth of unique and high-quality content and provides a complete overview of the YaSM service management model:
  
 
*A comprehensive account of the YaSM processes with descriptions, including their inputs and outputs and responsibilities of the YaSM roles.
 
*A comprehensive account of the YaSM processes with descriptions, including their inputs and outputs and responsibilities of the YaSM roles.
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*The full RACI matrix.
 
*The full RACI matrix.
 
*A collection of process metrics.
 
*A collection of process metrics.
*Details on how YaSM relates to other service management frameworks and standards such as ITIL&reg;<sup>[[YaSM Wiki#Notes|['''2''']]]</sup>, ISO 20000, COBIT&reg;<sup>[[YaSM Wiki#Notes|['''3''']]]</sup>, USMBOK&trade;<sup>[[YaSM Wiki#Notes|['''4''']]]</sup> and CMMI-SVC&reg;<sup>[[YaSM Wiki#Notes|['''5''']]]</sup>.
+
*Details on how YaSM relates to other service management frameworks and standards such as ITIL&reg;<sup>[[YaSM Wiki#Notes|['''2''']]]</sup>, ISO 20000<sup>[[YaSM Wiki#Notes|['''3''']]]</sup>, COBIT&reg;<sup>[[YaSM Wiki#Notes|['''4''']]]</sup>, CMMI-SVC&reg;<sup>[[YaSM Wiki#Notes|['''5''']]]</sup>,  SIAM&reg;<sup>[[YaSM Wiki#Notes|['''6''']]]</sup> or VeriSM&trade;<sup>[[YaSM Wiki#Notes|['''7''']]]</sup>.
  
The [[wiki]] is run and sponsored by [https://www.it-processmaps.com/ IT Process Maps], creators of YaSM service management framework and the YaSM Process Map.
+
The [[wiki]] is run and sponsored by [https://www.it-processmaps.com/ IT Process Maps], creators of YaSM service management model and the YaSM Process Map.
  
 
<p>&nbsp;</p>
 
<p>&nbsp;</p>
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*[https://yasm.com/wiki/en/index.php/What_is_YaSM What is YaSM?]
 
*[https://yasm.com/wiki/en/index.php/What_is_YaSM What is YaSM?]
 
*[https://yasm.com/wiki/en/index.php/Enterprise_Service_Management_(ESM)_and_YaSM What is Enterprise Service Management?]
 
*[https://yasm.com/wiki/en/index.php/Enterprise_Service_Management_(ESM)_and_YaSM What is Enterprise Service Management?]
*Overview: [https://yasm.com/wiki/en/index.php/YaSM_Processes YaSM service management processes]
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*Detailed description of the [https://yasm.com/wiki/en/index.php/Service_Management_Processes service management processes]
 
*[https://yasm.com/wiki/en/index.php/YaSM_Project_Guide_in_5_Steps The YaSM Project Guide in 5 Steps]
 
*[https://yasm.com/wiki/en/index.php/YaSM_Project_Guide_in_5_Steps The YaSM Project Guide in 5 Steps]
 
*The [https://yasm.com/en/blog YaSM Blog].
 
*The [https://yasm.com/en/blog YaSM Blog].
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*die vollständige RACI-Matrix,
 
*die vollständige RACI-Matrix,
 
*eine Sammlung von Prozess-Metriken
 
*eine Sammlung von Prozess-Metriken
*und Einzelheiten dazu, wie YaSM in Beziehung zu anderen Service-Management-Frameworks und -Standards steht (ITIL&reg;<sup>[[YaSM Wiki#Notes|['''2''']]]</sup>, ISO 20000, COBIT&reg;<sup>[[YaSM Wiki#Notes|['''3''']]]</sup>, USMBOK&trade;<sup>[[YaSM Wiki#Notes|['''4''']]]</sup> and CMMI-SVC&reg;<sup>[[YaSM Wiki#Notes|['''5''']]]</sup>).
+
*und Einzelheiten dazu, wie YaSM in Beziehung zu anderen Service-Management-Frameworks und -Standards steht - wie ITIL&reg;<sup>[[YaSM Wiki#Notes|['''2''']]]</sup>, ISO 20000<sup>[[YaSM Wiki#Notes|['''3''']]]</sup>, COBIT&reg;<sup>[[YaSM Wiki#Notes|['''4''']]]</sup>, CMMI-SVC&reg;<sup>[[YaSM Wiki#Notes|['''5''']]]</sup>,  SIAM&reg;<sup>[[YaSM Wiki#Notes|['''6''']]]</sup> oder VeriSM&trade;<sup>[[YaSM Wiki#Notes|['''7''']]]</sup>.
  
 
Das Wiki wird bereitgestellt [https://www.it-processmaps.com/ IT Process Maps], den Autoren des YaSM Service-Management-Frameworks und der YaSM-Prozesslandkarte.
 
Das Wiki wird bereitgestellt [https://www.it-processmaps.com/ IT Process Maps], den Autoren des YaSM Service-Management-Frameworks und der YaSM-Prozesslandkarte.
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*[https://yasm.com/wiki/de/index.php/Was_ist_YaSM Was ist YaSM?]
 
*[https://yasm.com/wiki/de/index.php/Was_ist_YaSM Was ist YaSM?]
 
*[https://yasm.com/wiki/de/index.php/Enterprise-Service-Management_(ESM)_und_YaSM Was ist Enterprise-Service-Management?]
 
*[https://yasm.com/wiki/de/index.php/Enterprise-Service-Management_(ESM)_und_YaSM Was ist Enterprise-Service-Management?]
*Überblick: [https://yasm.com/wiki/de/index.php/YaSM-Prozesse YaSM Service-Management-Prozesse]
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*Detaillierte Beschreibung der [https://yasm.com/wiki/de/index.php/Service-Management-Prozesse YaSM Service-Management-Prozesse]
 
*[https://yasm.com/wiki/de/index.php/YaSM-Projektleitfaden_in_5_Schritten Der YaSM-Projektleitfaden in 5 Schritten]
 
*[https://yasm.com/wiki/de/index.php/YaSM-Projektleitfaden_in_5_Schritten Der YaSM-Projektleitfaden in 5 Schritten]
 
*Der [https://yasm.com/de/blog YaSM-Blog].
 
*Der [https://yasm.com/de/blog YaSM-Blog].
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<small>''<span id="YaSM">[1] YaSM&reg; is a registered trademark of IT Process Maps GbR.</span>''</small><br />
 
<small>''<span id="YaSM">[1] YaSM&reg; is a registered trademark of IT Process Maps GbR.</span>''</small><br />
 
<small>''<span id="ITIL">[2] ITIL&reg; is a registered trademark of AXELOS Limited.</span>''</small><br />
 
<small>''<span id="ITIL">[2] ITIL&reg; is a registered trademark of AXELOS Limited.</span>''</small><br />
<small>''<span id="COBIT">[3] COBIT&reg; is a registered trademark of ISACA.</span>''</small><br />
+
<small>''<span id="ISO20000">[3] ISO/IEC 20000 is a registered trade mark of ISO.</span>''</small><br />
<small>''<span id="USMBOK">[4] USMBOK&trade; is a registered trade mark of Virtual Knowledge Solutions International Incorporated (VKSII).</span>''</small><br />
+
<small>''<span id="COBIT">[4] COBIT&reg; is a registered trademark of ISACA.</span>''</small><br />
<small>''<span id="CMMI">[5] CMMI&reg; and Capability Maturity Model&reg; are registered trademarks of Carnegie Mellon University.</span>''</small>
+
<small>''<span id="CMMI">[5] CMMI&reg; and Capability Maturity Model&reg; are registered trademarks of Carnegie Mellon University.</span>''</small><br />
 +
<small>''<span id="SIAM">[6] SIAM&reg; is a registered trade mark of EXIN.</span>''</small><br />
 +
<small>''<span id="VeriSM">[7] VeriSM&trade; is a registered trade mark of IFDC.</span>''</small>
  
 
<b>''Impressum | Legal Notice:''</b>
 
<b>''Impressum | Legal Notice:''</b>

Latest revision as of 09:01, 11 October 2018

Yasm-wiki.png
YaSM Service Management Wiki
Recent changes • [No WikiNode] • About • [No Mobile URL]
Status: Active
Language: Multilingual
Edit mode: ReadOnly
Wiki engine: MediaWiki
Wiki license: Creative Commons Attribution-No Derivative Works
Main topic: Information Technology
Wiki Size: 66 pages see stats...

(As of: 11 October 2018)

YaSM Service Management Wiki in English[edit]

The YaSM Wiki is about service management according to YaSM®[1].

YaSM provides guidance ("best practices") for service providers, i.e. for organizations offering services to their customers.

There are a number of existing best practice frameworks for enterprise service management (ESM) and IT service management (ITSM) in this area - ITIL® is a prominent example - but some organizations find these frameworks too complex and would welcome something simpler that is more readily understood. And that's how the idea for creating YaSM ("Yet Another Service Management Model") was born.

Everyone exploring the YaSM Wiki will quickly realize that it is a very good free introduction to the concepts for managing services. It contains a wealth of unique and high-quality content and provides a complete overview of the YaSM service management model:

  • A comprehensive account of the YaSM processes with descriptions, including their inputs and outputs and responsibilities of the YaSM roles.
  • The complete YaSM glossary and the YaSM data object model.
  • An index of the roles.
  • The full RACI matrix.
  • A collection of process metrics.
  • Details on how YaSM relates to other service management frameworks and standards such as ITIL®[2], ISO 20000[3], COBIT®[4], CMMI-SVC®[5], SIAM®[6] or VeriSM™[7].

The wiki is run and sponsored by IT Process Maps, creators of YaSM service management model and the YaSM Process Map.

 

More on YaSM

 

YaSM Wiki auf Deutsch[edit]

Das YaSM-Wiki handelt von Service-Management nach YaSM®[1].

YaSM stellt Empfehlungen ("Best Practices") für Service-Provider bereit - also für alle Organisationen, die ihren Kunden Services anbieten.

Zum Thema Enterprise Service Management und ITSM gibt es bereits eine Reihe von Leitlinien (ITIL® ist wohl das bekannteste Beispiel). Dennoch empfinden einige Organisationen diese Rahmenwerke als recht komplex und wünschen sich etwas Einfacheres, das leichter zu verstehen ist. Vor diesem Hintergrund wurde YaSM ("Yet Another Service Management Model") entwickelt.

Das YaSM-Wiki bietet die komplette Übersicht zum YaSM-Framework:

  • eine vollständige Aufstellung der YaSM-Prozesse mit deren Beschreibungen, den Prozess-Inputs und -Outputs und den Verantwortlichkeiten der YaSM-Rollen,
  • das komplette YaSM-Glossar und das YaSM-Datenobjekt-Modell,
  • das Verzeichnis der YaSM-Rollen,
  • die vollständige RACI-Matrix,
  • eine Sammlung von Prozess-Metriken
  • und Einzelheiten dazu, wie YaSM in Beziehung zu anderen Service-Management-Frameworks und -Standards steht - wie ITIL®[2], ISO 20000[3], COBIT®[4], CMMI-SVC®[5], SIAM®[6] oder VeriSM™[7].

Das Wiki wird bereitgestellt IT Process Maps, den Autoren des YaSM Service-Management-Frameworks und der YaSM-Prozesslandkarte.

 

Mehr zu YaSM:

 

Notes[edit]

Trademarks:

[1] YaSM® is a registered trademark of IT Process Maps GbR.
[2] ITIL® is a registered trademark of AXELOS Limited.
[3] ISO/IEC 20000 is a registered trade mark of ISO.
[4] COBIT® is a registered trademark of ISACA.
[5] CMMI® and Capability Maturity Model® are registered trademarks of Carnegie Mellon University.
[6] SIAM® is a registered trade mark of EXIN.
[7] VeriSM™ is a registered trade mark of IFDC.

Impressum | Legal Notice:

IT Process Maps GbR | Responsible for the site under German law: Stefan Kempter & Dr. Andrea Kempter | VAT ID: DE 262014997 | Contact: info [at] it-processmaps [dot] com | Web: it-processmaps.com & yasm.com | Legal Notice (English) | Impressum (Deutsch)

 

Links[edit]