Help:E-mail verification: Difference between revisions

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[[Help:E-mail|E-mail]] address. In order to use this address in connection with this wiki it must be verified that you got access to the corresponding mailbox. For this purpose a verification mail titeled '''WikiIndex email address confirmation''' is sent to the supplied address. This verification mail provides a link to the verification procedure. If you follow (click) this link, your address gets verified and you will see a message on the called up page: '''Your email address has now been confirmed.'''
[[Help:E-mail|E-mail]] address. In order to use this address in connection with this wiki it must be verified that you got access to the corresponding mailbox. For this purpose a verification mail titeled '''WikiIndex email address confirmation''' is sent to the supplied address. This verification mail provides a link to the verification procedure. If you follow (click) this link, your address gets verified and you will see a message on the called up page: '''Your email address has now been confirmed.'''


== Known problems ==
== Known problems of the past ==
Unfortunately there are cases when this verification mail does not arrive in the destination mailbox even when the address supplied was valid.  
Unfortunately there had been cases when this verification mail did not arrive in the destination mailbox even when the address supplied was valid.  


The solution to this problem is
* We solved this problem at 1-11-2014
* to use another address hosted at another e-mail provider or more precisely with another domain name.
* The verification mail is sent by an address from the gmail.com domain. Whitelisting this domain may serve the purpose.


Here is a list of domains about which we know if they normally receive the verification mail or not:
The solution to this problem was
* To use another address hosted at another e-mail provider or more precisely with another domain name.
* The verification mail is now (11/2014) sent by an address from the wikiindex.org domain. Whitelisting this domain may serve the purpose if this problem reoccurs.
 
Here is a list of domains about which we knew if they normally received the verification mail or not:
{| class="wikitable sortable"
{| class="wikitable sortable"
! Domain !! received
! Domain !! received
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| tabletop.wiki || yes  
| tabletop.wiki || yes  
|}
|}
This list is kept for reference in case of changes of server configuration. New configurations should be tested against this list.


[[Category:Help]]
[[Category:Help]]
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