ITIL Wiki

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Status:	Active
Language:	English, German, Spanish
Edit mode:	ByInvitation
Wiki engine:	MediaWiki
Wiki license:	GNU Free Documentation License
Main topic:	ITIL and ISO 20000

Description

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The IT Process Wiki is about ITIL V3, ITIL V2, ISO 20000 and IT Service Management. It is intended to promote more widespread use of Best Practice by IT professionals.

The ITIL Wiki is run and sponsored by IT Process Maps, creators of the ITIL Process Map, an ITIL Reference Process Model for Visio, ARIS, iGrafx and other platforms.

The ITIL Wiki offers complete coverage of ITIL V3 and the ITIL Service Lifecycle, including detailed descriptions of the ITIL processes and sub-processes, complete with their inputs and outputs, corresponding ITIL roles, and metrics (KPIs):

   * Service Strategy
   * Service Design
   * Service Transition
   * Service Operation
   * Continual Service Improvement

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