ITIL Wiki

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Language:	Multilingual
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Main topic:	Business

Description

ITIL Wiki in English

Our ITIL Wiki - the IT Process Wiki - is about the IT Infrastructure Library ITIL (ITIL 2011 & ITIL V3 2007), V2, ISO 20000 and IT Service Management (ITSM) [1]. It is intended to promote more widespread use of Best Practice by IT professionals.

The ITIL Wiki is run and sponsored by IT Process Maps, creators of the ITIL Process Map, an ITIL Reference Process Model for Visio, ARIS, iGrafx, IBM Rational System Architect and other platforms.

The ITIL Wiki offers complete coverage of ITIL V3 and the ITIL Service Lifecycle, including detailed descriptions of the ITIL processes and sub-processes, complete with their inputs and outputs, corresponding ITIL roles, and metrics (KPIs):

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

 

ITIL Wiki auf Deutsch

Das IT Process Wiki handelt von ITIL (ITIL 2011 & ITIL V3 2007), V2, IT Service Management (ITSM) und ISO/IEC 20000.

Das ITIL Wiki auf Deutsch wird bereitgestellt von IT Process Maps, den Herstellern der ITIL-Prozesslandkarte - einem ITIL Prozessmodell für Visio, ARIS, iGrafx, IBM Rational System Architect und weitere Plattformen.

Im ITIL Wiki finden Sie alles Wissenwerte zu ITIL V3 und zum ITIL Service Lifecycle. Werfen Sie einen Blick auf die ITIL-Disziplinen mit den Detailbeschreibungen der ITIL-Prozesse, ITIL-Rollen und ITIL-Kennzahlen (KPIs):

• Service Strategy (Servicestrategie)
• Service Design
• Service Transition (Serviceüberführung)
• Service Operation (Servicebetrieb)
• Continual Service Improvement (Kontinuierliche Serviceverbesserung)

Wiki de ITIL en español

El Wiki de ITIL procede de ITIL (Biblioteca de Infraestructura de Tecnologías de la Información), Gestión de Servicios de TI (ITSM) y ISO 20000.

El Wiki de ITIL está disponible a través de IT Process Maps GbR, que ha desarrollado un modelo de referencia gráfico ITIL V3 para analizar y documentar procesos de TI – el Mapa de Procesos ITIL V3 - para Visio, ARIS, iGrafx, IBM Rational System Architect.

Desarrollando el Mapa de Procesos ITIL V3 en español hemos creado este Wiki de ITIL. Contiene todo lo que hay que saber sobre ITIL versión 3 y el "Ciclo de Vida del Servicio ITIL V3", incluyendo descripciones detalladas de los procesos ITIL con sus entradas y salidas, roles y métricas (Key Performance Indicators, KPIs):

• Estrategia del Servicio
• Diseño del Servicio
• Transición del Servicio
• Operación del Servicio
• Perfeccionamiento Continuo del Servicio (CSI)

Notes

[1] ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.

Wiki size:	168 article pages see stats
wikiFactor:	31 info / verify