ITIL Wiki: Difference between revisions
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{{Wiki | {{Wiki | ||
| logo = [[Image:Itil-wiki.jpg]] | |logo = [[Image:Itil-wiki.jpg]] | ||
| URL = http://wiki.en.it-processmaps.com/ | |wide logo = yes <!--insert 'yes' ONLY when the logo is too wide AND/OR the title is too long--> | ||
| recentchanges URL = http://wiki.en.it-processmaps.com/index.php?title=Special: | |URL = http://wiki.en.it-processmaps.com/ | ||
| wikinode URL = No | |recentchanges URL = http://wiki.en.it-processmaps.com/index.php?title=Special:RecentChanges | ||
| status = Active | |wikinode URL = No | ||
| language = Multilingual | |status = Active | ||
| editmode = | |language = Multilingual | ||
| engine = MediaWiki | |editmode = ConfirmEmail | ||
| license = Creative Commons Attribution-Noncommercial-Share Alike | |engine = MediaWiki | ||
| maintopic = Business | |license = Creative Commons Attribution-Noncommercial-Share Alike | ||
|maintopic = Business | |||
|backupurl = <!-- link to backup file --> | |||
|backupdate = YYYY-MM-DD | |||
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__TOC__ | |||
== | {{Size | ||
|pages = 173 | |||
|statistics URL = http://wiki.en.it-processmaps.com/index.php/Special:Statistics | |||
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}}(As of: 20 December 2011)<!--manually add date when stats are verified and/or updated--> | |||
==Description== | |||
===ITIL Wiki in English=== | ===ITIL Wiki in English=== | ||
Our [http://wiki.en.it-processmaps.com ITIL Wiki] – the IT Process Wiki – is about the IT Infrastructure Library ITIL (ITIL 2011 & ITIL V3 2007), V2, ISO 20000 and IT Service Management (ITSM) <sup>[[ITIL Wiki#Notes|['''1''']]]</sup>. It is intended to promote more widespread use of Best Practice by IT professionals. | |||
The ITIL Wiki is a [[wiki]] run and sponsored by [http://it-processmaps.com IT Process Maps], creators of the ITIL Process Map, an ITIL Reference Process Model for Visio, ARIS, iGrafx, IBM Rational System Architect and other platforms. | |||
The ITIL Wiki offers complete coverage of ITIL V3 and the ITIL Service Lifecycle, including detailed descriptions of the ITIL processes and sub-processes, complete with their inputs and outputs, corresponding ITIL roles, and metrics (KPIs): | The ITIL Wiki offers complete coverage of ITIL V3 and the ITIL Service Lifecycle, including detailed descriptions of the ITIL processes and sub-processes, complete with their inputs and outputs, corresponding ITIL roles, and metrics (KPIs): | ||
* Service Strategy | *Service Strategy | ||
* Service Design | *Service Design | ||
* Service Transition | *Service Transition | ||
* Service Operation | *Service Operation | ||
* Continual Service Improvement | *Continual Service Improvement | ||
===ITIL Wiki auf Deutsch=== | ===ITIL Wiki auf Deutsch=== | ||
Das IT Process Wiki handelt von ITIL (ITIL 2011 & ITIL V3 2007), V2, IT Service Management (ITSM) und ISO/IEC 20000. | Das IT Process Wiki handelt von ITIL (ITIL 2011 & ITIL V3 2007), V2, IT Service Management (ITSM) und ISO/IEC 20000. | ||
Das [http://wiki.de.it-processmaps.com ITIL Wiki auf Deutsch] wird bereitgestellt von IT Process Maps, den Herstellern der ITIL-Prozesslandkarte | Das [http://wiki.de.it-processmaps.com ITIL Wiki auf Deutsch] wird bereitgestellt von IT Process Maps, den Herstellern der ITIL-Prozesslandkarte – einem ITIL Prozessmodell für Visio, ARIS, iGrafx, IBM Rational System Architect und weitere Plattformen. | ||
Im ITIL Wiki finden Sie alles Wissenwerte zu ITIL V3 und zum ITIL Service Lifecycle. Werfen Sie einen Blick auf die ITIL-Disziplinen mit den Detailbeschreibungen der ITIL-Prozesse, ITIL-Rollen und ITIL-Kennzahlen (KPIs): | Im ITIL Wiki finden Sie alles Wissenwerte zu ITIL V3 und zum ITIL Service Lifecycle. Werfen Sie einen Blick auf die ITIL-Disziplinen mit den Detailbeschreibungen der ITIL-Prozesse, ITIL-Rollen und ITIL-Kennzahlen (KPIs): | ||
*Service Strategy (Servicestrategie) | |||
*Service Design | |||
*Service Transition (Serviceüberführung) | |||
*Service Operation (Servicebetrieb) | |||
*Continual Service Improvement (Kontinuierliche Serviceverbesserung) | |||
===Wiki de ITIL en español=== | ===Wiki de ITIL en español=== | ||
El Wiki de ITIL procede de ITIL (Biblioteca de Infraestructura de Tecnologías de la Información), Gestión de Servicios de TI (ITSM) y ISO 20000. | El Wiki de ITIL procede de ITIL (Biblioteca de Infraestructura de Tecnologías de la Información), Gestión de Servicios de TI (ITSM) y ISO 20000. | ||
El [http://wiki.es.it-processmaps.com Wiki de ITIL] está disponible a través de IT Process Maps GbR, que ha desarrollado un modelo de referencia gráfico ITIL V3 para analizar y documentar procesos de TI – el Mapa de Procesos ITIL V3 | El [http://wiki.es.it-processmaps.com Wiki de ITIL] está disponible a través de IT Process Maps GbR, que ha desarrollado un modelo de referencia gráfico ITIL V3 para analizar y documentar procesos de TI – el Mapa de Procesos ITIL V3 – para Visio, ARIS, iGrafx, IBM Rational System Architect. | ||
Desarrollando el Mapa de Procesos ITIL V3 en español hemos creado este Wiki de ITIL. Contiene todo lo que hay que saber sobre ITIL versión 3 y el "Ciclo de Vida del Servicio ITIL V3", incluyendo descripciones detalladas de los procesos ITIL con sus entradas y salidas, roles y métricas (Key Performance Indicators, KPIs): | |||
*Estrategia del Servicio | |||
*Diseño del Servicio | |||
*Transición del Servicio | |||
*Operación del Servicio | |||
*Perfeccionamiento Continuo del Servicio (CSI) | |||
=== Notes === | ===Notes=== | ||
[1] — ''ITIL® is a Registered Trade Mark of the Office of Government Commerce in the {{tag|United Kingdom}} and other countries.'' | |||
[ | ==Links== | ||
*[http://wiki.en.it-processmaps.com/index.php/About_ITIL What is ITIL?] | |||
[[Category:Information Technology]] | |||
[[Category:FoundedIn2011]]<!--http://wiki.en.it-processmaps.com/index.php/Special:AncientPages--> | |||