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{{Wiki
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==Description==
|wikiFactor URL= https://Wiki.En.IT-ProcessMaps.com/index.php/PopularPages_-_Backup_2016-05-09<!--'PopularPages' in the ITIL Wiki are no longer supported in MW 1.26.2. This backup page shows the statistics of 09 May 2016.-->
===ITIL Wiki in English===
}}(Page count as of: 2022-03-20<br>wikiFactor as of: 2016-05-09)<!--YYYY-MM-DD; manually add/amend date when stats are verified and/or updated-->
Our [http://wiki.en.it-processmaps.com ITIL Wiki] – the IT Process Wiki – is about the IT Infrastructure Library ITIL® (ITIL 2011 & ITIL V3 2007), V2, ISO 20000 and IT Service Management (ITSM) <sup>[[ITIL Wiki#Notes|['''1''']]]</sup>.  It is intended to promote more widespread use of Best Practice by IT professionals.


The ITIL Wiki is a [[wiki]] run and sponsored by [http://it-processmaps.com IT Process Maps], creators of the ITIL Process Map, an ITIL Reference Process Model for Visio™, ARIS™, iGrafx®, IBM® Rational® System Architect® <sup>[[ITIL Wiki#Notes|['''2''']]]</sup> and other platforms.
==ITIL Wiki in {{tag|Wiki English|English}}==
Our '''[https://Wiki.En.IT-ProcessMaps.com ITIL Wiki]''' – the IT Process Wiki – is about the IT Infrastructure Library ITIL® (ITIL 4, ITIL V3 2011 and 2007, V2), ISO 20000 and IT Service Management (ITSM) <sup>[[ITIL Wiki#Notes|['''1''']]]</sup>.  It is intended to promote more widespread use of best practices by IT professionals.


The ITIL Wiki offers complete coverage of ITIL and the ITIL Service Lifecycle, including detailed descriptions of the ITIL processes and sub-processes, complete with their inputs and outputs, corresponding ITIL roles, and metrics (KPIs):
The ITIL Wiki is a [[wiki]] run and sponsored by [https://www.IT-ProcessMaps.com IT Process Maps], creators of the ITIL Process Map, an ITIL reference process model for Visio®, ARIS™ <sup>[[ITIL Wiki#Notes|['''2''']]]</sup> and other platforms.
 
The ITIL Wiki offers complete coverage of ITIL® - the IT Infrastructure Library® - and the ITIL service lifecycle, including detailed descriptions of the ITIL processes and sub-processes, complete with their inputs and outputs, corresponding ITIL roles, and metrics (KPIs):


*Service Strategy
*Service Strategy
Line 36: Line 38:
*Continual Service Improvement
*Continual Service Improvement


'''New:'''
;Most popular pages
*[http://wiki.en.it-processmaps.com/index.php/ITIL_2011 Comparison between ITIL 2011 and ITIL V3 2007 Edition] - the Main Changes and Differences.
*The most sought-after [https://Wiki.En.IT-ProcessMaps.com/index.php/ITIL-Checklists ITIL Templates].
*The most sought-after [http://wiki.en.it-processmaps.com/index.php/ITIL-Checklists ITIL Templates] according to ITIL 2011.
*[https://Wiki.En.IT-ProcessMaps.com/index.php/ITIL_Processes ITIL Processes]: Definitions of the IT Service Management processes.
 
*[https://Wiki.En.IT-ProcessMaps.com/index.php/ITIL_4 ITIL 4]: The most recent release of ITIL.
<p>&nbsp;</p>


===ITIL Wiki auf Deutsch===
==ITIL Wiki auf {{tag|Wiki German|Deutsch}}==
Das IT Process Wiki handelt von ITIL (ITIL 2011 & ITIL V3 2007), V2, IT Service Management (ITSM) und ISO/IEC 20000.
Das IT Process Wiki handelt von ITIL (ITIL 4, ITIL V3 2011 und 2007 sowie V2), IT Service Management (ITSM) und ISO/IEC 20000.


Das [http://wiki.de.it-processmaps.com ITIL Wiki auf Deutsch] wird bereitgestellt von IT Process Maps, den Herstellern der ITIL-Prozesslandkarte – einem ITIL Prozessmodell für Visio™, ARIS™, iGrafx®, IBM® Rational® System Architect® und weitere Plattformen.
Das [https://Wiki.De.IT-ProcessMaps.com ITIL Wiki auf Deutsch] wird bereitgestellt von IT Process Maps, den Herstellern der ITIL-Prozesslandkarte - einem ITIL Prozessmodell für Visio®, ARIS™, iGrafx® und weitere Plattformen.


Im ITIL Wiki finden Sie alles Wissenwerte zu ITIL und zum ITIL Service Lifecycle.  Werfen Sie einen Blick auf die ITIL-Disziplinen mit den Detailbeschreibungen der ITIL-Prozesse, ITIL-Rollen und ITIL-Kennzahlen (KPIs):
Im ITIL Wiki finden Sie alles Wissenwerte zur Infrastructure Library® ITIL® und zum ITIL Service Lifecycle.  Werfen Sie einen Blick auf die ITIL-Disziplinen mit den Detailbeschreibungen der ITIL-Prozesse, ITIL-Rollen und ITIL-Kennzahlen (KPIs):


*Service Strategy (Servicestrategie)
*Service Strategy (Servicestrategie)
Line 53: Line 54:
*Service Transition (Serviceüberführung)
*Service Transition (Serviceüberführung)
*Service Operation (Servicebetrieb)
*Service Operation (Servicebetrieb)
*Continual Service Improvement (Kontinuierliche Serviceverbesserung)  
*Continual Service Improvement (Kontinuierliche Serviceverbesserung)
 
'''Neu:'''
*[http://wiki.de.it-processmaps.com/index.php/ITIL_2011 Vergleich zwischen ITIL 2011 und ITIL V3 2007 Edition] - die wichtigsten Unterschiede und Neuerungen.
*Die am häufigsten nachgefragten [http://wiki.de.it-processmaps.com/index.php/ITIL-Checklisten ITIL-Checklisten] zu ITIL 2011.


<p>&nbsp;</p>
;Beliebteste Seiten
*[https://Wiki.De.IT-ProcessMaps.com/index.php/ITIL-Prozesse ITIL-Prozesse]: Definition der IT-Service-Management-Prozesse.
*Die am häufigsten nachgefragten [https://Wiki.De.IT-ProcessMaps.com/index.php/ITIL-Checklisten ITIL-Checklisten].
*[https://Wiki.De.IT-ProcessMaps.com/index.php/ITIL_4 ITIL 4]: Die aktuelle Version ITIL 4.


===Wiki de ITIL en español===
==Wiki de ITIL en {{tag|Wiki Spanish|español}}==
El Wiki de ITIL procede de ITIL (Biblioteca de Infraestructura de Tecnologías de la Información), Gestión de Servicios de TI (ITSM) y ISO 20000.
El Wiki de ITIL procede de ITIL (Biblioteca de Infraestructura de Tecnologías de la Información), Gestión de Servicios de TI (ITSM) y ISO 20000.


El [http://wiki.es.it-processmaps.com Wiki de ITIL] está disponible a través de IT Process Maps GbR, que ha desarrollado un modelo de referencia gráfico ITIL V3 para analizar y documentar procesos de TI – el Mapa de Procesos ITIL V3 – para Visio™, ARIS™, iGrafx®, IBM® Rational® System Architect®.
El [https://Wiki.Es.IT-ProcessMaps.com Wiki de ITIL] está disponible a través de IT Process Maps GbR, que ha desarrollado un modelo de referencia gráfico ITIL V3 para analizar y documentar procesos de TI - el Mapa de Procesos ITIL V3 - para Visio®, ARIS™ y iGrafx®.


Desarrollando el Mapa de Procesos ITIL V3 en español hemos creado este Wiki de ITIL.  Contiene todo lo que hay que saber sobre ITIL versión 3 y el "Ciclo de Vida del Servicio ITIL V3", incluyendo descripciones detalladas de los procesos ITIL con sus entradas y salidas, roles y métricas (Key Performance Indicators, KPIs):
Desarrollando el Mapa de Procesos ITIL V3 en español hemos creado este Wiki de ITIL.  Contiene todo lo que hay que saber sobre ITIL versión 3 y el "Ciclo de Vida del Servicio ITIL", incluyendo descripciones detalladas de los procesos ITIL con sus entradas y salidas, roles y métricas (key performance indicators, KPIs):


*Estrategia del Servicio
*Estrategia del Servicio
Line 72: Line 72:
*Transición del Servicio
*Transición del Servicio
*Operación del Servicio
*Operación del Servicio
*Perfeccionamiento Continuo del Servicio (CSI)  
*Perfeccionamiento Continuo del Servicio (CSI)


Véase también: Las [http://wiki.es.it-processmaps.com/index.php/Listas_de_control_ITIL listas de control de ITIL] más solicitadas.
;Páginas populares
 
*[https://Wiki.Es.IT-ProcessMaps.com/index.php/Procesos_ITIL Procesos ITIL]: Las definiciones de la gestión de servicios de TI.
<p>&nbsp;</p>
*Las [https://Wiki.Es.IT-ProcessMaps.com/index.php/Listas_de_control_ITIL listas de control de ITIL] más solicitadas.


==Notes==
==Notes==
;Trademarks
#''ITIL® is a Registered Trade Mark of AXELOS Limited.  IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.''
#''Microsoft® and Visio® are Trademarks of Microsoft Corp.  ARIS™ is a registered trademark of Software AG.''


<b>Trademarks:</b><br />
;Impressum | Legal Notice
[1] ''ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.''
''IT Process Maps GbR | Responsible for the site under German law: Dipl. Ing. Stefan Kempter &amp; Dr. Andrea Kempter | VAT ID: DE 262014997 | Contact: info [at] IT-ProcessMaps [dot] com |  
 
[https://En.IT-ProcessMaps.com/sp/it-process-maps-impressum.html Legal Notice (English)] | [https://De.IT-ProcessMaps.com/sp/it-process-maps-impressum.html Impressum (Deutsch)]''
[2] ''Microsoft™ and Visio™ are Trademarks of Microsoft Corp. -- ARIS™ is a registered trademark of Software AG. -- iGrafx® is a registered trademark of iGrafx LLC. -- IBM®, Rational® and System Architect® are trademarks or registered trademarks of IBM Corp.''
 
<b>Impressum | Legal Notice:</b><br />
''IT Process Maps GbR | Responsible for the site under German law: Dipl. Ing. Stefan Kempter & Dr. Andrea Kempter | VAT ID: DE 262014997 | Contact: info [at] it-processmaps [dot] com |  
[http://en.it-processmaps.com/sp/it-process-maps-impressum.html Legal Notice (English)] | [http://de.it-processmaps.com/sp/it-process-maps-impressum.html Impressum (Deutsch)]''
 
<p>&nbsp;</p>


==Links==
==External links==
*[http://wiki.en.it-processmaps.com/index.php/About_ITIL What is ITIL?]
*[https://Wiki.En.IT-ProcessMaps.com/index.php/History_of_ITIL What is ITIL?]
*In our YaSM Service Management Wiki: [https://yasm.com/wiki/en/index.php/ITIL_4_vs_ITIL_V3 Detailed mapping: ITIL V3 (ITIL 2011) vs. ITIL 4]
*[[YaSM Wiki|The lean YaSM service management framework - Guidance for service providers]]
*[https://Twitter.com/itprocessmaps Twitter feed]
*[https://www.LinkedIn.com/company/it-process-maps-gbr LinkedIn profile]


[[Category:Information Technology]]
[[Category:Information Technology Infrastructure Library]]
[[Category:FoundedIn2007]]<!--http://wiki.en.it-processmaps.com/index.php/Special:AncientPages-->
[[Category:Timeless]]
[[Category:Founded in 2007]]<!--https://Wiki.En.IT-ProcessMaps.com/index.php/Special:AncientPages-->

Latest revision as of 17:55, 9 November 2022

IT Process Wiki - the ITIL® Wiki logo
IT Process Wiki - the ITIL® Wiki
Recent changes • [No WikiNode] • About • [No Mobile URL]
Founded by: Dipl.-Ing. Stefan Kempter and Dr. Andrea Kempter
Status: Active
Language: Multilingual
Edit mode: ByInvitation
Wiki engine: MediaWiki
Wiki license: Creative Commons Attribution Non-Commercial Share Alike
Main topic: Information Technology
Wiki size: 192 article pages see stats
wikiFactor: 60 info / verify

(Page count as of: 2022-03-20
wikiFactor as of: 2016-05-09)

ITIL Wiki in English[edit]

Our ITIL Wiki – the IT Process Wiki – is about the IT Infrastructure Library ITIL® (ITIL 4, ITIL V3 2011 and 2007, V2), ISO 20000 and IT Service Management (ITSM) [1]. It is intended to promote more widespread use of best practices by IT professionals.

The ITIL Wiki is a wiki run and sponsored by IT Process Maps, creators of the ITIL Process Map, an ITIL reference process model for Visio®, ARIS™ [2] and other platforms.

The ITIL Wiki offers complete coverage of ITIL® - the IT Infrastructure Library® - and the ITIL service lifecycle, including detailed descriptions of the ITIL processes and sub-processes, complete with their inputs and outputs, corresponding ITIL roles, and metrics (KPIs):

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
Most popular pages

ITIL Wiki auf Deutsch[edit]

Das IT Process Wiki handelt von ITIL (ITIL 4, ITIL V3 2011 und 2007 sowie V2), IT Service Management (ITSM) und ISO/IEC 20000.

Das ITIL Wiki auf Deutsch wird bereitgestellt von IT Process Maps, den Herstellern der ITIL-Prozesslandkarte - einem ITIL Prozessmodell für Visio®, ARIS™, iGrafx® und weitere Plattformen.

Im ITIL Wiki finden Sie alles Wissenwerte zur Infrastructure Library® ITIL® und zum ITIL Service Lifecycle. Werfen Sie einen Blick auf die ITIL-Disziplinen mit den Detailbeschreibungen der ITIL-Prozesse, ITIL-Rollen und ITIL-Kennzahlen (KPIs):

  • Service Strategy (Servicestrategie)
  • Service Design
  • Service Transition (Serviceüberführung)
  • Service Operation (Servicebetrieb)
  • Continual Service Improvement (Kontinuierliche Serviceverbesserung)
Beliebteste Seiten

Wiki de ITIL en español[edit]

El Wiki de ITIL procede de ITIL (Biblioteca de Infraestructura de Tecnologías de la Información), Gestión de Servicios de TI (ITSM) y ISO 20000.

El Wiki de ITIL está disponible a través de IT Process Maps GbR, que ha desarrollado un modelo de referencia gráfico ITIL V3 para analizar y documentar procesos de TI - el Mapa de Procesos ITIL V3 - para Visio®, ARIS™ y iGrafx®.

Desarrollando el Mapa de Procesos ITIL V3 en español hemos creado este Wiki de ITIL. Contiene todo lo que hay que saber sobre ITIL versión 3 y el "Ciclo de Vida del Servicio ITIL", incluyendo descripciones detalladas de los procesos ITIL con sus entradas y salidas, roles y métricas (key performance indicators, KPIs):

  • Estrategia del Servicio
  • Diseño del Servicio
  • Transición del Servicio
  • Operación del Servicio
  • Perfeccionamiento Continuo del Servicio (CSI)
Páginas populares

Notes[edit]

Trademarks
  1. ITIL® is a Registered Trade Mark of AXELOS Limited. IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.
  2. Microsoft® and Visio® are Trademarks of Microsoft Corp. ARIS™ is a registered trademark of Software AG.
Impressum | Legal Notice

IT Process Maps GbR | Responsible for the site under German law: Dipl. Ing. Stefan Kempter & Dr. Andrea Kempter | VAT ID: DE 262014997 | Contact: info [at] IT-ProcessMaps [dot] com | Legal Notice (English) | Impressum (Deutsch)

External links[edit]

Retrieved from "https://wikiindex.org/index.php?title=ITIL_Wiki&oldid=241777"