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{{Wiki | {{Wiki <!--see 'Template:Wiki' for full detail--> | ||
|name=IT Process Wiki - the ITIL® Wiki | |name = IT Process Wiki - the ITIL® Wiki | ||
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The ITIL Wiki is a [[wiki]] run and sponsored by [https://www. | ==ITIL Wiki in {{tag|Wiki English|English}}== | ||
Our '''[https://Wiki.En.IT-ProcessMaps.com ITIL Wiki]''' – the IT Process Wiki – is about the IT Infrastructure Library ITIL® (ITIL 4, ITIL V3 2011 and 2007, V2), ISO 20000 and IT Service Management (ITSM) <sup>[[ITIL Wiki#Notes|['''1''']]]</sup>. It is intended to promote more widespread use of best practices by IT professionals. | |||
The ITIL Wiki is a [[wiki]] run and sponsored by [https://www.IT-ProcessMaps.com IT Process Maps], creators of the ITIL Process Map, an ITIL reference process model for Visio®, ARIS™ <sup>[[ITIL Wiki#Notes|['''2''']]]</sup> and other platforms. | |||
The ITIL Wiki offers complete coverage of ITIL® - the IT Infrastructure Library® - and the ITIL service lifecycle, including detailed descriptions of the ITIL processes and sub-processes, complete with their inputs and outputs, corresponding ITIL roles, and metrics (KPIs): | The ITIL Wiki offers complete coverage of ITIL® - the IT Infrastructure Library® - and the ITIL service lifecycle, including detailed descriptions of the ITIL processes and sub-processes, complete with their inputs and outputs, corresponding ITIL roles, and metrics (KPIs): | ||
| Line 38: | Line 38: | ||
*Continual Service Improvement | *Continual Service Improvement | ||
;Most popular pages | |||
*The most sought-after [https:// | *The most sought-after [https://Wiki.En.IT-ProcessMaps.com/index.php/ITIL-Checklists ITIL Templates]. | ||
*[https:// | *[https://Wiki.En.IT-ProcessMaps.com/index.php/ITIL_Processes ITIL Processes]: Definitions of the IT Service Management processes. | ||
*[https://Wiki.En.IT-ProcessMaps.com/index.php/ITIL_4 ITIL 4]: The most recent release of ITIL. | |||
==ITIL Wiki auf {{tag|Wiki German|Deutsch}}== | |||
Das IT Process Wiki handelt von ITIL (ITIL 4, ITIL V3 2011 und 2007 sowie V2), IT Service Management (ITSM) und ISO/IEC 20000. | Das IT Process Wiki handelt von ITIL (ITIL 4, ITIL V3 2011 und 2007 sowie V2), IT Service Management (ITSM) und ISO/IEC 20000. | ||
Das [https:// | Das [https://Wiki.De.IT-ProcessMaps.com ITIL Wiki auf Deutsch] wird bereitgestellt von IT Process Maps, den Herstellern der ITIL-Prozesslandkarte - einem ITIL Prozessmodell für Visio®, ARIS™, iGrafx® und weitere Plattformen. | ||
Im ITIL Wiki finden Sie alles Wissenwerte zur Infrastructure Library® ITIL® und zum ITIL Service Lifecycle. Werfen Sie einen Blick auf die ITIL-Disziplinen mit den Detailbeschreibungen der ITIL-Prozesse, ITIL-Rollen und ITIL-Kennzahlen (KPIs): | Im ITIL Wiki finden Sie alles Wissenwerte zur Infrastructure Library® ITIL® und zum ITIL Service Lifecycle. Werfen Sie einen Blick auf die ITIL-Disziplinen mit den Detailbeschreibungen der ITIL-Prozesse, ITIL-Rollen und ITIL-Kennzahlen (KPIs): | ||
| Line 55: | Line 54: | ||
*Service Transition (Serviceüberführung) | *Service Transition (Serviceüberführung) | ||
*Service Operation (Servicebetrieb) | *Service Operation (Servicebetrieb) | ||
*Continual Service Improvement (Kontinuierliche Serviceverbesserung) | *Continual Service Improvement (Kontinuierliche Serviceverbesserung) | ||
;Beliebteste Seiten | |||
*[https://Wiki.De.IT-ProcessMaps.com/index.php/ITIL-Prozesse ITIL-Prozesse]: Definition der IT-Service-Management-Prozesse. | |||
*Die am häufigsten nachgefragten [https://Wiki.De.IT-ProcessMaps.com/index.php/ITIL-Checklisten ITIL-Checklisten]. | |||
*[https://Wiki.De.IT-ProcessMaps.com/index.php/ITIL_4 ITIL 4]: Die aktuelle Version ITIL 4. | |||
==Wiki de ITIL en {{tag|Wiki Spanish|español}}== | |||
El Wiki de ITIL procede de ITIL (Biblioteca de Infraestructura de Tecnologías de la Información), Gestión de Servicios de TI (ITSM) y ISO 20000. | El Wiki de ITIL procede de ITIL (Biblioteca de Infraestructura de Tecnologías de la Información), Gestión de Servicios de TI (ITSM) y ISO 20000. | ||
El [https:// | El [https://Wiki.Es.IT-ProcessMaps.com Wiki de ITIL] está disponible a través de IT Process Maps GbR, que ha desarrollado un modelo de referencia gráfico ITIL V3 para analizar y documentar procesos de TI - el Mapa de Procesos ITIL V3 - para Visio®, ARIS™ y iGrafx®. | ||
Desarrollando el Mapa de Procesos ITIL V3 en español hemos creado este Wiki de ITIL. Contiene todo lo que hay que saber sobre ITIL versión 3 y el "Ciclo de Vida del Servicio ITIL", incluyendo descripciones detalladas de los procesos ITIL con sus entradas y salidas, roles y métricas (key performance indicators, KPIs): | Desarrollando el Mapa de Procesos ITIL V3 en español hemos creado este Wiki de ITIL. Contiene todo lo que hay que saber sobre ITIL versión 3 y el "Ciclo de Vida del Servicio ITIL", incluyendo descripciones detalladas de los procesos ITIL con sus entradas y salidas, roles y métricas (key performance indicators, KPIs): | ||
| Line 74: | Line 72: | ||
*Transición del Servicio | *Transición del Servicio | ||
*Operación del Servicio | *Operación del Servicio | ||
*Perfeccionamiento Continuo del Servicio (CSI) | *Perfeccionamiento Continuo del Servicio (CSI) | ||
;Páginas populares | |||
*[https:// | *[https://Wiki.Es.IT-ProcessMaps.com/index.php/Procesos_ITIL Procesos ITIL]: Las definiciones de la gestión de servicios de TI. | ||
*Las [https:// | *Las [https://Wiki.Es.IT-ProcessMaps.com/index.php/Listas_de_control_ITIL listas de control de ITIL] más solicitadas. | ||
==Notes== | ==Notes== | ||
;Trademarks | |||
#''ITIL® is a Registered Trade Mark of AXELOS Limited. IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.'' | |||
#''Microsoft® and Visio® are Trademarks of Microsoft Corp. ARIS™ is a registered trademark of Software AG.'' | |||
;Impressum | Legal Notice | |||
''IT Process Maps GbR | Responsible for the site under German law: Dipl. Ing. Stefan Kempter & Dr. Andrea Kempter | VAT ID: DE 262014997 | Contact: info [at] IT-ProcessMaps [dot] com | | |||
[https://En.IT-ProcessMaps.com/sp/it-process-maps-impressum.html Legal Notice (English)] | [https://De.IT-ProcessMaps.com/sp/it-process-maps-impressum.html Impressum (Deutsch)]'' | |||
''IT Process Maps GbR | Responsible for the site under German law: Dipl. Ing. Stefan Kempter & Dr. Andrea Kempter | VAT ID: DE 262014997 | Contact: info [at] | |||
[https:// | |||
== | ==External links== | ||
*[https:// | *[https://Wiki.En.IT-ProcessMaps.com/index.php/History_of_ITIL What is ITIL?] | ||
*In our YaSM Service Management Wiki: [https://yasm.com/wiki/en/index.php/ITIL_4_vs_ITIL_V3 Detailed mapping: ITIL V3 (ITIL 2011) vs. ITIL 4] | |||
*[[YaSM Wiki|The lean YaSM service management framework - Guidance for service providers]] | *[[YaSM Wiki|The lean YaSM service management framework - Guidance for service providers]] | ||
*[https://Twitter.com/itprocessmaps Twitter feed] | |||
*[https://www.LinkedIn.com/company/it-process-maps-gbr LinkedIn profile] | |||
[[Category:Information Technology]][[Category: | [[Category:Information Technology Infrastructure Library]] | ||
[[Category: | [[Category:Timeless]] | ||
[[Category:Founded in 2007]]<!--https://Wiki.En.IT-ProcessMaps.com/index.php/Special:AncientPages--> | |||
Latest revision as of 17:55, 9 November 2022
| Wiki size: | 192 article pages see stats |
| wikiFactor: | 60 info / verify |
(Page count as of: 2022-03-20
wikiFactor as of: 2016-05-09)
ITIL Wiki in English[edit]
Our ITIL Wiki – the IT Process Wiki – is about the IT Infrastructure Library ITIL® (ITIL 4, ITIL V3 2011 and 2007, V2), ISO 20000 and IT Service Management (ITSM) [1]. It is intended to promote more widespread use of best practices by IT professionals.
The ITIL Wiki is a wiki run and sponsored by IT Process Maps, creators of the ITIL Process Map, an ITIL reference process model for Visio®, ARIS™ [2] and other platforms.
The ITIL Wiki offers complete coverage of ITIL® - the IT Infrastructure Library® - and the ITIL service lifecycle, including detailed descriptions of the ITIL processes and sub-processes, complete with their inputs and outputs, corresponding ITIL roles, and metrics (KPIs):
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
- Most popular pages
- The most sought-after ITIL Templates.
- ITIL Processes: Definitions of the IT Service Management processes.
- ITIL 4: The most recent release of ITIL.
ITIL Wiki auf Deutsch[edit]
Das IT Process Wiki handelt von ITIL (ITIL 4, ITIL V3 2011 und 2007 sowie V2), IT Service Management (ITSM) und ISO/IEC 20000.
Das ITIL Wiki auf Deutsch wird bereitgestellt von IT Process Maps, den Herstellern der ITIL-Prozesslandkarte - einem ITIL Prozessmodell für Visio®, ARIS™, iGrafx® und weitere Plattformen.
Im ITIL Wiki finden Sie alles Wissenwerte zur Infrastructure Library® ITIL® und zum ITIL Service Lifecycle. Werfen Sie einen Blick auf die ITIL-Disziplinen mit den Detailbeschreibungen der ITIL-Prozesse, ITIL-Rollen und ITIL-Kennzahlen (KPIs):
- Service Strategy (Servicestrategie)
- Service Design
- Service Transition (Serviceüberführung)
- Service Operation (Servicebetrieb)
- Continual Service Improvement (Kontinuierliche Serviceverbesserung)
- Beliebteste Seiten
- ITIL-Prozesse: Definition der IT-Service-Management-Prozesse.
- Die am häufigsten nachgefragten ITIL-Checklisten.
- ITIL 4: Die aktuelle Version ITIL 4.
Wiki de ITIL en español[edit]
El Wiki de ITIL procede de ITIL (Biblioteca de Infraestructura de Tecnologías de la Información), Gestión de Servicios de TI (ITSM) y ISO 20000.
El Wiki de ITIL está disponible a través de IT Process Maps GbR, que ha desarrollado un modelo de referencia gráfico ITIL V3 para analizar y documentar procesos de TI - el Mapa de Procesos ITIL V3 - para Visio®, ARIS™ y iGrafx®.
Desarrollando el Mapa de Procesos ITIL V3 en español hemos creado este Wiki de ITIL. Contiene todo lo que hay que saber sobre ITIL versión 3 y el "Ciclo de Vida del Servicio ITIL", incluyendo descripciones detalladas de los procesos ITIL con sus entradas y salidas, roles y métricas (key performance indicators, KPIs):
- Estrategia del Servicio
- Diseño del Servicio
- Transición del Servicio
- Operación del Servicio
- Perfeccionamiento Continuo del Servicio (CSI)
- Páginas populares
- Procesos ITIL: Las definiciones de la gestión de servicios de TI.
- Las listas de control de ITIL más solicitadas.
Notes[edit]
- Trademarks
- ITIL® is a Registered Trade Mark of AXELOS Limited. IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.
- Microsoft® and Visio® are Trademarks of Microsoft Corp. ARIS™ is a registered trademark of Software AG.
- Impressum | Legal Notice
IT Process Maps GbR | Responsible for the site under German law: Dipl. Ing. Stefan Kempter & Dr. Andrea Kempter | VAT ID: DE 262014997 | Contact: info [at] IT-ProcessMaps [dot] com | Legal Notice (English) | Impressum (Deutsch)
External links[edit]
- What is ITIL?
- In our YaSM Service Management Wiki: Detailed mapping: ITIL V3 (ITIL 2011) vs. ITIL 4
- The lean YaSM service management framework - Guidance for service providers
- Twitter feed
- LinkedIn profile