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ITIL Open Guide: Difference between revisions
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The <b>ITIL Open Guide</b> is the wiki for the <b>[[wp:Information Technology Infrastructure Library|Information Technology Infrastructure Library]]</b> (<b>ITIL</b>), which defines the organizational structure and skill requirements of an {{tag|Information Technology|information technology}} organization, and a set of standard operational management procedures to allow the organization to manage an IT operation and associated IT infrastructure. The operational procedures are supplier-independent, and apply to all items of equipment within the IT Infrastructure. | |||
ITIL was originally created by the [[wp:Central Computer and Telecommunications Agency|Central Computer and Telecommunications Agency]] (CCTA) under the auspices of the {{tag|United Kingdom|British}} government, and ITIL is a registered trademark of the [[wp:Government of the United Kingdom|UK Government's]] [[wp:Office of Government Commerce|Office of Government Commerce]] (usually known as the OGC). | ITIL was originally created by the [[wp:Central Computer and Telecommunications Agency|Central Computer and Telecommunications Agency]] (CCTA) under the auspices of the {{tag|United Kingdom|British}} government, and ITIL is a registered trademark of the [[wp:Government of the United Kingdom|UK Government's]] [[wp:Office of Government Commerce|Office of Government Commerce]] (usually known as the OGC). | ||
The 'library' itself comprises seven distinct sets: Service Support; Service Delivery; ICT Infrastructure Management; Planning To Implement Service Management; Applications Management; The Business Perspective; and Security Management. | The 'library' itself comprises seven distinct sets: Service Support; Service Delivery; ICT Infrastructure Management; Planning To Implement Service Management; Applications Management; The Business Perspective; and Security Management. Within these sets are the specific descriptions and definitions of the various ITIL disciplines. | ||