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{{Wiki | {{Wiki <!--see 'Template:Wiki' for full detail and hidden help advice--> | ||
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YaSM | ==[[YaSM Wiki (English)|YaSM Wiki]] in [[:Category:Wiki English|English]]== | ||
The '''[https://YaSM.com/wiki/en/index.php/Main_Page YaSM® Wiki - The Service Management Wiki]''' is about [[:Category:Service management|service management]] and the YaSM®<sup>[[YaSM Wiki#Notes|['''1''']]]</sup> service management model. | |||
YaSM provides guidance ('[[:Category:Best practices|best practices]]') for service providers, i.e., for [[:Category:Organisation|organisations]] offering [[:Category:Service|services]] to their customers. | |||
There are a number of existing best practice frameworks for [[:Category:Enterprise|enterprise]] service management (ESM) and IT service management (ITSM) in this area: [[ITIL Wiki|ITIL®]] is a prominent example, but some organisations find these [[:Category:Framework|frameworks]] too complex, and would welcome something simpler that is more readily understood. And that's how the idea for creating YaSM ''('Yet another Service Management Model')'' was born. | |||
*A comprehensive account of the YaSM processes with descriptions, including their inputs and outputs and responsibilities of the YaSM roles | Everyone exploring the YaSM Wiki will quickly realise that it is a very good free introduction to the concepts for managing services. It contains a wealth of unique and high-quality content, and provides a complete overview of the YaSM service management model: | ||
*The complete YaSM glossary and the YaSM data object model | *A comprehensive account of the YaSM processes with descriptions, including their inputs and outputs and responsibilities of the YaSM roles; | ||
*An index of the roles | *The complete YaSM glossary and the YaSM data object model; | ||
*The full RACI matrix | *An index of the roles; | ||
*A collection of process metrics | *The full RACI matrix; | ||
*Details on how YaSM relates to other service management frameworks and standards such as | *A collection of process metrics; | ||
*Details on how YaSM relates to other service management frameworks and standards; such as ITIL®<sup>[[YaSM Wiki#Notes|['''2''']]]</sup>, ISO 20000<sup>[[YaSM Wiki#Notes|['''3''']]]</sup>, COBIT®<sup>[[YaSM Wiki#Notes|['''4''']]]</sup>, CMMI-SVC®<sup>[[YaSM Wiki#Notes|['''5''']]]</sup>, SIAM®<sup>[[YaSM Wiki#Notes|['''6''']]]</sup> or VeriSM™<sup>[[YaSM Wiki#Notes|['''7''']]]</sup>. | |||
The [[wiki]] is run and sponsored by [https://www. | The [[wiki]] is run and sponsored by [https://www.IT-ProcessMaps.com IT Process Maps], creators of YaSM service management model and the YaSM Process Map. | ||
====More on YaSM==== | |||
*[https://YaSM.com/wiki/en/index.php/What_is_YaSM What is YaSM?] | |||
*[https://YaSM.com/wiki/en/index.php/Service_Management What is service management?] | |||
*Detailed description of the [https://YaSM.com/wiki/en/index.php/Service_Management_Processes service management processes] | |||
*[https://YaSM.com/wiki/en/index.php/Service_Management_Project_-_Roadmap Service management project - a roadmap]. | |||
==[[YaSM Wiki (German)|YaSM Wiki]] auf [[:Category:Wiki German|Deutsch]]== | |||
Im '''[https://YaSM.com/wiki/de/index.php/Hauptseite YaSM®-Wiki - Das Service-Management-Wiki]''' geht es um [[:Category:Service management|Service-Management]] und das YaSM®<sup>[[YaSM Wiki#Notes|['''1''']]]</sup> Service-Management-Modell. | |||
YaSM stellt Empfehlungen ('[[:Category:Best practices|Best Practices]]') für Service-Provider bereit - also für alle Organisationen, die ihren Kunden [[:Category:Service|Services]] anbieten. | |||
Zum Thema [[:Category:Enterprise|Enterprise]] Service Management und ITSM gibt es bereits eine Reihe von Leitlinien ([[ITIL Wiki|ITIL®]] ist wohl das bekannteste Beispiel). Dennoch empfinden einige Organisationen diese [[:Category:Framework|Rahmenwerke]] als recht komplex und wünschen sich etwas Einfacheres, das leichter zu verstehen ist. Vor diesem Hintergrund wurde YaSM ''('Yet another Service Management Model')'' entwickelt. | |||
YaSM | Das YaSM-Wiki bietet die komplette Übersicht zum YaSM-Framework: | ||
*eine vollständige Aufstellung der YaSM-Prozesse mit deren Beschreibungen, den Prozess-Inputs und -Outputs und den Verantwortlichkeiten der YaSM-Rollen; | |||
*das komplette YaSM-Glossar und das YaSM-Datenobjekt-Modell; | |||
*das Verzeichnis der YaSM-Rollen; | |||
*die vollständige RACI-Matrix; | |||
*eine Sammlung von Prozess-Metriken; | |||
*und Einzelheiten dazu, wie YaSM in Beziehung zu anderen Service-Management-Frameworks und -Standards steht - wie ITIL®<sup>[[YaSM Wiki#Notes|['''2''']]]</sup>, ISO 20000<sup>[[YaSM Wiki#Notes|['''3''']]]</sup>, COBIT®<sup>[[YaSM Wiki#Notes|['''4''']]]</sup>, CMMI-SVC®<sup>[[YaSM Wiki#Notes|['''5''']]]</sup>, SIAM®<sup>[[YaSM Wiki#Notes|['''6''']]]</sup> oder VeriSM™<sup>[[YaSM Wiki#Notes|['''7''']]]</sup>. | |||
Das [[Wiki]] wird bereitgestellt [https://www.IT-ProcessMaps.com IT Process Maps], den Autoren des YaSM Service-Management-Frameworks und der YaSM-Prozesslandkarte. | |||
====Mehr zu YaSM==== | |||
*[https://YaSM.com/wiki/de/index.php/Was_ist_YaSM Was ist YaSM?] | |||
*[https://YaSM.com/wiki/de/index.php/Service-Management Was ist Service-Management?] | |||
*Detaillierte Beschreibung der [https://YaSM.com/wiki/de/index.php/Service-Management-Prozesse Service-Management-Prozesse] | |||
*[https://YaSM.com/wiki/de/index.php/Service-Management-Projekt_-_Roadmap Service-Management-Project - Roadmap]. | |||
==Anmerkungen / Notes== | |||
====Warenzeichen / Trademarks==== | |||
* | *<span id=YaSM>[1] – YaSM® is a {{Wp|Trademark#Registration|registered trademark}} of IT Process Maps GbR.</span> | ||
* | *<span id=ITIL>[2] – {{Wp|ITIL}}® is a registered trademark of {{Wp|AXELOS|AXELOS Limited}}.</span> | ||
*<span id=ISO20000>[3] – ISO/{{Wp|International Electrotechnical Commission|IEC}} 20000 is a registered trade mark of {{Wp|International Organization for Standardization|ISO}}.</span> | |||
*<span id=COBIT>[4] – {{Wp|COBIT|COBIT®}} is a registered trademark of {{Wp|ISACA}}.</span> | |||
*<span id=CMMI>[5] – {{Wp|Capability Maturity Model Integration|CMMI®}} and {{Wp|Capability Maturity Model|Capability Maturity Model®}} are registered trademarks of {{Wp|Carnegie Mellon University}}.</span> | |||
*<span id=SIAM>[6] – {{Wp|Service integration and management|SIAM®}} is a registered trade mark of {{Wp|EXIN}}.</span> | |||
*<span id=VeriSM>[7] – VeriSM™ is a registered trade mark of IFDC.</span> | |||
====Impressum / Legal Notice==== | |||
IT Process Maps GbR | Responsible for the site under [[:Category:Germany|German]] law: [https://YaSM.com/wiki/en/index.php/User:Stefan Stefan Kempter] & [https://YaSM.com/wiki/en/index.php/User:Andrea Dr. Andrea Kempter] | {{Wp|European Union value added tax|VAT}} {{Wp|VAT identification number|ID}}: DE 262014997 | Contact: info [at] IT-ProcessMaps [dot] com | Web: IT-ProcessMaps.com & YaSM.com | [https://YaSM.com/wiki/en/index.php/YaSM_Wiki:Legal_notice Legal Notice (English)] | [https://YaSM.com/wiki/de/index.php/YaSM_Wiki:Impressum Impressum (Deutsch)] | |||
==Siehe auch / See also== | |||
*[[ITIL Wiki|IT Process Wiki - the ITIL® Wiki]] | |||
== | |||
==Externe Links / External links== | |||
*[https://YaSM.com/en/videos/introduction-yasm Video: Introduction to YaSM] ''(en)'' | |||
*[https://YaSM.com/wiki/en/index.php/ITIL What is ITIL?] ''(en)'' | |||
*[https://www.LinkedIn.com/showcase/yasm/ YaSM on LinkedIn] | |||
*[https://www.Pinterest.co.uk/yasmcom/ YaSM on Pinterest] | |||
*[https://Twitter.com/yasmcom YaSM on Twitter] | |||
*[https://www.YouTube.com/channel/UCvX8aGZgxboxVr03n95y31A YaSM on YouTube] | |||
*[https:// | |||
*[https:// | |||
*[ | |||
[[Category:Service management]][[Category:Information Technology Infrastructure Library]] | [[Category:Service management]] | ||
[[Category:FoundedIn2014]]<!--https:// | [[Category:Information Technology Infrastructure Library]] | ||
[[Category:Timeless]] | |||
[[Category:FoundedIn2014]]<!--https://YaSM.com/wiki/en/index.php?title=Main_Page&dir=prev&action=history--> | |||