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==Description== | ==Description== | ||
===ITIL Wiki in English=== | ===ITIL Wiki in English=== | ||
Revision as of 11:22, 31 January 2013
| Wiki size: | 172 article pages see stats |
| wikiFactor: | 41 info / verify |
(As of: 31 January 2013)
Description
ITIL Wiki in English
Our ITIL Wiki – the IT Process Wiki – is about the IT Infrastructure Library ITIL (ITIL 2011 & ITIL V3 2007), V2, ISO 20000 and IT Service Management (ITSM) [1]. It is intended to promote more widespread use of Best Practice by IT professionals.
The ITIL Wiki is a wiki run and sponsored by IT Process Maps, creators of the ITIL Process Map, an ITIL Reference Process Model for Visio, ARIS, iGrafx, IBM Rational System Architect and other platforms.
The ITIL Wiki offers complete coverage of ITIL and the ITIL Service Lifecycle, including detailed descriptions of the ITIL processes and sub-processes, complete with their inputs and outputs, corresponding ITIL roles, and metrics (KPIs):
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
New:
- Comparison between ITIL 2011 and ITIL V3 2007 Edition - the Main Changes and Differences.
- The most sought-after ITIL Templates according to ITIL 2011.
ITIL Wiki auf Deutsch
Das IT Process Wiki handelt von ITIL (ITIL 2011 & ITIL V3 2007), V2, IT Service Management (ITSM) und ISO/IEC 20000.
Das ITIL Wiki auf Deutsch wird bereitgestellt von IT Process Maps, den Herstellern der ITIL-Prozesslandkarte – einem ITIL Prozessmodell für Visio, ARIS, iGrafx, IBM Rational System Architect und weitere Plattformen.
Im ITIL Wiki finden Sie alles Wissenwerte zu ITIL und zum ITIL Service Lifecycle. Werfen Sie einen Blick auf die ITIL-Disziplinen mit den Detailbeschreibungen der ITIL-Prozesse, ITIL-Rollen und ITIL-Kennzahlen (KPIs):
- Service Strategy (Servicestrategie)
- Service Design
- Service Transition (Serviceüberführung)
- Service Operation (Servicebetrieb)
- Continual Service Improvement (Kontinuierliche Serviceverbesserung)
Neu:
- Vergleich zwischen ITIL 2011 und ITIL V3 2007 Edition - die wichtigsten Unterschiede und Neuerungen.
- Die am häufigsten nachgefragten ITIL-Checklisten zu ITIL 2011.
Wiki de ITIL en español
El Wiki de ITIL procede de ITIL (Biblioteca de Infraestructura de Tecnologías de la Información), Gestión de Servicios de TI (ITSM) y ISO 20000.
El Wiki de ITIL está disponible a través de IT Process Maps GbR, que ha desarrollado un modelo de referencia gráfico ITIL V3 para analizar y documentar procesos de TI – el Mapa de Procesos ITIL V3 – para Visio, ARIS, iGrafx, IBM Rational System Architect.
Desarrollando el Mapa de Procesos ITIL V3 en español hemos creado este Wiki de ITIL. Contiene todo lo que hay que saber sobre ITIL versión 3 y el "Ciclo de Vida del Servicio ITIL V3", incluyendo descripciones detalladas de los procesos ITIL con sus entradas y salidas, roles y métricas (Key Performance Indicators, KPIs):
- Estrategia del Servicio
- Diseño del Servicio
- Transición del Servicio
- Operación del Servicio
- Perfeccionamiento Continuo del Servicio (CSI)
Véase también: Las listas de control de ITIL más solicitadas.
Notes
Trademarks:
[1] ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.
Impressum | Legal Notice:
IT Process Maps GbR | Responsible for the site under German law: Dipl. Ing. Stefan Kempter & Dr. Andrea Kempter | VAT ID: DE 262014997 | Contact: info [at] it-processmaps [dot] com |
Legal Notice (English) | Impressum (Deutsch)