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{{Wiki
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|name=IT Process Wiki - the ITIL® Wiki
|name             = IT Process Wiki - the ITIL® Wiki
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==Description==
===ITIL Wiki in English===
Our [https://wiki.en.it-processmaps.com ITIL Wiki] – the IT Process Wiki – is about the IT Infrastructure Library ITIL® (ITIL 2011 and ITIL V3 2007), V2, ISO 20000 and IT Service Management (ITSM) <sup>[[ITIL Wiki#Notes|['''1''']]]</sup>.  It is intended to promote more widespread use of best practices by IT professionals.


The ITIL Wiki is a [[wiki]] run and sponsored by [https://www.it-processmaps.com/ IT Process Maps], creators of the ITIL Process Map, an ITIL Reference Process Model for Visio®, ARIS™, iGrafx® <sup>[[ITIL Wiki#Notes|['''2''']]]</sup> and other platforms.
==ITIL Wiki in {{tag|Wiki English|English}}==
Our '''[https://Wiki.En.IT-ProcessMaps.com ITIL Wiki]''' – the IT Process Wiki – is about the IT Infrastructure Library ITIL® (ITIL 4, ITIL V3 2011 and 2007, V2), ISO 20000 and IT Service Management (ITSM) <sup>[[ITIL Wiki#Notes|['''1''']]]</sup>.  It is intended to promote more widespread use of best practices by IT professionals.
 
The ITIL Wiki is a [[wiki]] run and sponsored by [https://www.IT-ProcessMaps.com IT Process Maps], creators of the ITIL Process Map, an ITIL reference process model for Visio®, ARIS™ <sup>[[ITIL Wiki#Notes|['''2''']]]</sup> and other platforms.


The ITIL Wiki offers complete coverage of ITIL® - the IT Infrastructure Library® - and the ITIL service lifecycle, including detailed descriptions of the ITIL processes and sub-processes, complete with their inputs and outputs, corresponding ITIL roles, and metrics (KPIs):
The ITIL Wiki offers complete coverage of ITIL® - the IT Infrastructure Library® - and the ITIL service lifecycle, including detailed descriptions of the ITIL processes and sub-processes, complete with their inputs and outputs, corresponding ITIL roles, and metrics (KPIs):
Line 38: Line 38:
*Continual Service Improvement
*Continual Service Improvement


'''Most popular pages:'''
;Most popular pages
*The most sought-after [https://wiki.en.it-processmaps.com/index.php/ITIL-Checklists ITIL Templates] according to ITIL 2011.  
*The most sought-after [https://Wiki.En.IT-ProcessMaps.com/index.php/ITIL-Checklists ITIL Templates].
*[https://wiki.en.it-processmaps.com/index.php/ITIL_Processes ITIL Processes]: Definitions of the IT Service Management processes according to ITIL 2011.
*[https://Wiki.En.IT-ProcessMaps.com/index.php/ITIL_Processes ITIL Processes]: Definitions of the IT Service Management processes.
 
*[https://Wiki.En.IT-ProcessMaps.com/index.php/ITIL_4 ITIL 4]: The most recent release of ITIL.
<p>&nbsp;</p>


===ITIL Wiki auf Deutsch===
==ITIL Wiki auf {{tag|Wiki German|Deutsch}}==
Das IT Process Wiki handelt von ITIL (ITIL 2011 and ITIL V3 2007), V2, IT Service Management (ITSM) und ISO/IEC 20000.
Das IT Process Wiki handelt von ITIL (ITIL 4, ITIL V3 2011 und 2007 sowie V2), IT Service Management (ITSM) und ISO/IEC 20000.


Das [https://wiki.de.it-processmaps.com ITIL Wiki auf Deutsch] wird bereitgestellt von IT Process Maps, den Herstellern der ITIL-Prozesslandkarte - einem ITIL Prozessmodell für Visio®, ARIS™, iGrafx® und weitere Plattformen.
Das [https://Wiki.De.IT-ProcessMaps.com ITIL Wiki auf Deutsch] wird bereitgestellt von IT Process Maps, den Herstellern der ITIL-Prozesslandkarte - einem ITIL Prozessmodell für Visio®, ARIS™, iGrafx® und weitere Plattformen.


Im ITIL Wiki finden Sie alles Wissenwerte zur Infrastructure Library® ITIL® und zum ITIL Service Lifecycle.  Werfen Sie einen Blick auf die ITIL-Disziplinen mit den Detailbeschreibungen der ITIL-Prozesse, ITIL-Rollen und ITIL-Kennzahlen (KPIs):
Im ITIL Wiki finden Sie alles Wissenwerte zur Infrastructure Library® ITIL® und zum ITIL Service Lifecycle.  Werfen Sie einen Blick auf die ITIL-Disziplinen mit den Detailbeschreibungen der ITIL-Prozesse, ITIL-Rollen und ITIL-Kennzahlen (KPIs):
Line 55: Line 54:
*Service Transition (Serviceüberführung)
*Service Transition (Serviceüberführung)
*Service Operation (Servicebetrieb)
*Service Operation (Servicebetrieb)
*Continual Service Improvement (Kontinuierliche Serviceverbesserung)  
*Continual Service Improvement (Kontinuierliche Serviceverbesserung)
 
'''Beliebteste Seiten:'''
*[https://wiki.de.it-processmaps.com/index.php/ITIL-Prozesse ITIL-Prozesse]: Definition der IT-Service-Management-Prozesse nach ITIL 2011.
*Die am häufigsten nachgefragten [https://wiki.de.it-processmaps.com/index.php/ITIL-Checklisten ITIL-Checklisten] zu ITIL 2011.


<p>&nbsp;</p>
;Beliebteste Seiten
*[https://Wiki.De.IT-ProcessMaps.com/index.php/ITIL-Prozesse ITIL-Prozesse]: Definition der IT-Service-Management-Prozesse.
*Die am häufigsten nachgefragten [https://Wiki.De.IT-ProcessMaps.com/index.php/ITIL-Checklisten ITIL-Checklisten].
*[https://Wiki.De.IT-ProcessMaps.com/index.php/ITIL_4 ITIL 4]: Die aktuelle Version ITIL 4.


===Wiki de ITIL en español===
==Wiki de ITIL en {{tag|Wiki Spanish|español}}==
El Wiki de ITIL procede de ITIL (Biblioteca de Infraestructura de Tecnologías de la Información), Gestión de Servicios de TI (ITSM) y ISO 20000.
El Wiki de ITIL procede de ITIL (Biblioteca de Infraestructura de Tecnologías de la Información), Gestión de Servicios de TI (ITSM) y ISO 20000.


El [https://wiki.es.it-processmaps.com Wiki de ITIL] está disponible a través de IT Process Maps GbR, que ha desarrollado un modelo de referencia gráfico ITIL V3 para analizar y documentar procesos de TI - el Mapa de Procesos ITIL V3 - para Visio®, ARIS™ y iGrafx®.
El [https://Wiki.Es.IT-ProcessMaps.com Wiki de ITIL] está disponible a través de IT Process Maps GbR, que ha desarrollado un modelo de referencia gráfico ITIL V3 para analizar y documentar procesos de TI - el Mapa de Procesos ITIL V3 - para Visio®, ARIS™ y iGrafx®.


Desarrollando el Mapa de Procesos ITIL V3 en español hemos creado este Wiki de ITIL.  Contiene todo lo que hay que saber sobre ITIL versión 3 y el "Ciclo de Vida del Servicio ITIL", incluyendo descripciones detalladas de los procesos ITIL con sus entradas y salidas, roles y métricas (key performance indicators, KPIs):
Desarrollando el Mapa de Procesos ITIL V3 en español hemos creado este Wiki de ITIL.  Contiene todo lo que hay que saber sobre ITIL versión 3 y el "Ciclo de Vida del Servicio ITIL", incluyendo descripciones detalladas de los procesos ITIL con sus entradas y salidas, roles y métricas (key performance indicators, KPIs):
Line 74: Line 72:
*Transición del Servicio
*Transición del Servicio
*Operación del Servicio
*Operación del Servicio
*Perfeccionamiento Continuo del Servicio (CSI)  
*Perfeccionamiento Continuo del Servicio (CSI)


'''Páginas populares''':
;Páginas populares
*[https://wiki.es.it-processmaps.com/index.php/Procesos_ITIL Procesos ITIL]: Las definiciones de la gestión de servicios de TI.
*[https://Wiki.Es.IT-ProcessMaps.com/index.php/Procesos_ITIL Procesos ITIL]: Las definiciones de la gestión de servicios de TI.
*Las [https://wiki.es.it-processmaps.com/index.php/Listas_de_control_ITIL listas de control de ITIL] más solicitadas.
*Las [https://Wiki.Es.IT-ProcessMaps.com/index.php/Listas_de_control_ITIL listas de control de ITIL] más solicitadas.
 
<p>&nbsp;</p>


==Notes==
==Notes==
;Trademarks
#''ITIL® is a Registered Trade Mark of AXELOS Limited.  IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.''
#''Microsoft® and Visio® are Trademarks of Microsoft Corp.  ARIS™ is a registered trademark of Software AG.''


<b>Trademarks:</b><br />
;Impressum | Legal Notice
[1] ''ITIL® is a Registered Trade Mark of AXELOS Limited. IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.''
''IT Process Maps GbR | Responsible for the site under German law: Dipl. Ing. Stefan Kempter &amp; Dr. Andrea Kempter | VAT ID: DE 262014997 | Contact: info [at] IT-ProcessMaps [dot] com |  
 
[https://En.IT-ProcessMaps.com/sp/it-process-maps-impressum.html Legal Notice (English)] | [https://De.IT-ProcessMaps.com/sp/it-process-maps-impressum.html Impressum (Deutsch)]''
[2] ''Microsoft® and Visio® are Trademarks of Microsoft Corp. -- ARIS™ is a registered trademark of Software AG. -- iGrafx® is a registered trademark of iGrafx LLC.''
 
<b>Impressum | Legal Notice:</b><br />
''IT Process Maps GbR | Responsible for the site under German law: Dipl. Ing. Stefan Kempter &amp; Dr. Andrea Kempter | VAT ID: DE 262014997 | Contact: info [at] it-processmaps [dot] com |  
[https://en.it-processmaps.com/sp/it-process-maps-impressum.html Legal Notice (English)] | [https://de.it-processmaps.com/sp/it-process-maps-impressum.html Impressum (Deutsch)]''
 
<p>&nbsp;</p>


==Links==
==External links==
*[https://wiki.en.it-processmaps.com/index.php/History_of_ITIL What is ITIL?]
*[https://Wiki.En.IT-ProcessMaps.com/index.php/History_of_ITIL What is ITIL?]
*In our YaSM Service Management Wiki: [https://yasm.com/wiki/en/index.php/ITIL_4_vs_ITIL_V3 Detailed mapping: ITIL V3 (ITIL 2011) vs. ITIL 4]
*[[YaSM Wiki|The lean YaSM service management framework - Guidance for service providers]]
*[[YaSM Wiki|The lean YaSM service management framework - Guidance for service providers]]
*[https://Twitter.com/itprocessmaps Twitter feed]
*[https://www.LinkedIn.com/company/it-process-maps-gbr LinkedIn profile]


[[Category:Information Technology]][[Category:Information Technology Infrastructure Library]]
[[Category:Information Technology Infrastructure Library]]
[[Category:FoundedIn2007]]<!--https://wiki.en.it-processmaps.com/index.php/Special:AncientPages-->
[[Category:Timeless]]
[[Category:Founded in 2007]]<!--https://Wiki.En.IT-ProcessMaps.com/index.php/Special:AncientPages-->

Latest revision as of 17:55, 9 November 2022

IT Process Wiki - the ITIL® Wiki logo
IT Process Wiki - the ITIL® Wiki
Recent changes • [No WikiNode] • About • [No Mobile URL]
Founded by: Dipl.-Ing. Stefan Kempter and Dr. Andrea Kempter
Status: Active
Language: Multilingual
Edit mode: ByInvitation
Wiki engine: MediaWiki
Wiki license: Creative Commons Attribution Non-Commercial Share Alike
Main topic: Information Technology
Wiki size: 192 article pages see stats
wikiFactor: 60 info / verify

(Page count as of: 2022-03-20
wikiFactor as of: 2016-05-09)

ITIL Wiki in English[edit]

Our ITIL Wiki – the IT Process Wiki – is about the IT Infrastructure Library ITIL® (ITIL 4, ITIL V3 2011 and 2007, V2), ISO 20000 and IT Service Management (ITSM) [1]. It is intended to promote more widespread use of best practices by IT professionals.

The ITIL Wiki is a wiki run and sponsored by IT Process Maps, creators of the ITIL Process Map, an ITIL reference process model for Visio®, ARIS™ [2] and other platforms.

The ITIL Wiki offers complete coverage of ITIL® - the IT Infrastructure Library® - and the ITIL service lifecycle, including detailed descriptions of the ITIL processes and sub-processes, complete with their inputs and outputs, corresponding ITIL roles, and metrics (KPIs):

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
Most popular pages

ITIL Wiki auf Deutsch[edit]

Das IT Process Wiki handelt von ITIL (ITIL 4, ITIL V3 2011 und 2007 sowie V2), IT Service Management (ITSM) und ISO/IEC 20000.

Das ITIL Wiki auf Deutsch wird bereitgestellt von IT Process Maps, den Herstellern der ITIL-Prozesslandkarte - einem ITIL Prozessmodell für Visio®, ARIS™, iGrafx® und weitere Plattformen.

Im ITIL Wiki finden Sie alles Wissenwerte zur Infrastructure Library® ITIL® und zum ITIL Service Lifecycle. Werfen Sie einen Blick auf die ITIL-Disziplinen mit den Detailbeschreibungen der ITIL-Prozesse, ITIL-Rollen und ITIL-Kennzahlen (KPIs):

  • Service Strategy (Servicestrategie)
  • Service Design
  • Service Transition (Serviceüberführung)
  • Service Operation (Servicebetrieb)
  • Continual Service Improvement (Kontinuierliche Serviceverbesserung)
Beliebteste Seiten

Wiki de ITIL en español[edit]

El Wiki de ITIL procede de ITIL (Biblioteca de Infraestructura de Tecnologías de la Información), Gestión de Servicios de TI (ITSM) y ISO 20000.

El Wiki de ITIL está disponible a través de IT Process Maps GbR, que ha desarrollado un modelo de referencia gráfico ITIL V3 para analizar y documentar procesos de TI - el Mapa de Procesos ITIL V3 - para Visio®, ARIS™ y iGrafx®.

Desarrollando el Mapa de Procesos ITIL V3 en español hemos creado este Wiki de ITIL. Contiene todo lo que hay que saber sobre ITIL versión 3 y el "Ciclo de Vida del Servicio ITIL", incluyendo descripciones detalladas de los procesos ITIL con sus entradas y salidas, roles y métricas (key performance indicators, KPIs):

  • Estrategia del Servicio
  • Diseño del Servicio
  • Transición del Servicio
  • Operación del Servicio
  • Perfeccionamiento Continuo del Servicio (CSI)
Páginas populares

Notes[edit]

Trademarks
  1. ITIL® is a Registered Trade Mark of AXELOS Limited. IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.
  2. Microsoft® and Visio® are Trademarks of Microsoft Corp. ARIS™ is a registered trademark of Software AG.
Impressum | Legal Notice

IT Process Maps GbR | Responsible for the site under German law: Dipl. Ing. Stefan Kempter & Dr. Andrea Kempter | VAT ID: DE 262014997 | Contact: info [at] IT-ProcessMaps [dot] com | Legal Notice (English) | Impressum (Deutsch)

External links[edit]

Retrieved from "https://wikiindex.org/index.php?title=ITIL_Wiki&oldid=241777"