ITIL Wiki

	IT Process Wiki - the ITIL® Wiki Recent changes [No WikiNode] About [No Mobile URL]
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Status:	Active
Language:	Multilingual
Edit mode:	ConfirmEmail
Wiki engine:	MediaWiki
Wiki license:	Creative Commons Attribution Non-Commercial Share Alike
Main topic:	Information Technology

Wiki size:	191 article pages see stats
wikiFactor:	49 info / verify

(As of: 31 July 2014)

Description

ITIL Wiki in English

Our ITIL Wiki – the IT Process Wiki – is about the IT Infrastructure Library ITIL® (ITIL 2011 & ITIL V3 2007), V2, ISO 20000 and IT Service Management (ITSM) ^[1]. It is intended to promote more widespread use of Best Practice by IT professionals.

The ITIL Wiki is a wiki run and sponsored by IT Process Maps, creators of the ITIL Process Map, an ITIL Reference Process Model for Visio™, ARIS™, iGrafx®, IBM® Rational® System Architect® ^[2] and other platforms.

The ITIL Wiki offers complete coverage of ITIL and the ITIL Service Lifecycle, including detailed descriptions of the ITIL processes and sub-processes, complete with their inputs and outputs, corresponding ITIL roles, and metrics (KPIs):

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

New:

• Comparison between ITIL 2011 and ITIL V3 2007 Edition - the Main Changes and Differences.
• The most sought-after ITIL Templates according to ITIL 2011.

 

ITIL Wiki auf Deutsch

Das IT Process Wiki handelt von ITIL (ITIL 2011 & ITIL V3 2007), V2, IT Service Management (ITSM) und ISO/IEC 20000.

Das ITIL Wiki auf Deutsch wird bereitgestellt von IT Process Maps, den Herstellern der ITIL-Prozesslandkarte – einem ITIL Prozessmodell für Visio™, ARIS™, iGrafx®, IBM® Rational® System Architect® und weitere Plattformen.

Im ITIL Wiki finden Sie alles Wissenwerte zu ITIL und zum ITIL Service Lifecycle. Werfen Sie einen Blick auf die ITIL-Disziplinen mit den Detailbeschreibungen der ITIL-Prozesse, ITIL-Rollen und ITIL-Kennzahlen (KPIs):

• Service Strategy (Servicestrategie)
• Service Design
• Service Transition (Serviceüberführung)
• Service Operation (Servicebetrieb)
• Continual Service Improvement (Kontinuierliche Serviceverbesserung)

Neu:

• Vergleich zwischen ITIL 2011 und ITIL V3 2007 Edition - die wichtigsten Unterschiede und Neuerungen.
• Die am häufigsten nachgefragten ITIL-Checklisten zu ITIL 2011.

 

Wiki de ITIL en español

El Wiki de ITIL procede de ITIL (Biblioteca de Infraestructura de Tecnologías de la Información), Gestión de Servicios de TI (ITSM) y ISO 20000.

El Wiki de ITIL está disponible a través de IT Process Maps GbR, que ha desarrollado un modelo de referencia gráfico ITIL V3 para analizar y documentar procesos de TI – el Mapa de Procesos ITIL V3 – para Visio™, ARIS™, iGrafx®, IBM® Rational® System Architect®.

Desarrollando el Mapa de Procesos ITIL V3 en español hemos creado este Wiki de ITIL. Contiene todo lo que hay que saber sobre ITIL versión 3 y el "Ciclo de Vida del Servicio ITIL V3", incluyendo descripciones detalladas de los procesos ITIL con sus entradas y salidas, roles y métricas (Key Performance Indicators, KPIs):

• Estrategia del Servicio
• Diseño del Servicio
• Transición del Servicio
• Operación del Servicio
• Perfeccionamiento Continuo del Servicio (CSI)

Véase también: Las listas de control de ITIL más solicitadas.

 

Notes

Trademarks:
[1] ITIL® is a Registered Trade Mark of AXELOS Limited. IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.

[2] Microsoft™ and Visio™ are Trademarks of Microsoft Corp. -- ARIS™ is a registered trademark of Software AG. -- iGrafx® is a registered trademark of iGrafx LLC. -- IBM®, Rational® and System Architect® are trademarks or registered trademarks of IBM Corp.

Impressum | Legal Notice:
IT Process Maps GbR | Responsible for the site under German law: Dipl. Ing. Stefan Kempter & Dr. Andrea Kempter | VAT ID: DE 262014997 | Contact: info [at] it-processmaps [dot] com | Legal Notice (English) | Impressum (Deutsch)

 

Links

• What is ITIL?
• The YaSM service management framework - Guidance for service providers