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|name=IT Process Wiki - the ITIL® Wiki | |name = IT Process Wiki - the ITIL® Wiki | ||
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The ITIL Wiki is a [[wiki]] run and sponsored by [https://www. | ==ITIL Wiki in {{tag|Wiki English|English}}== | ||
Our '''[https://Wiki.En.IT-ProcessMaps.com ITIL Wiki]''' – the IT Process Wiki – is about the IT Infrastructure Library ITIL® (ITIL 4, ITIL V3 2011 and 2007, V2), ISO 20000 and IT Service Management (ITSM) <sup>[[ITIL Wiki#Notes|['''1''']]]</sup>. It is intended to promote more widespread use of best practices by IT professionals. | |||
The ITIL Wiki is a [[wiki]] run and sponsored by [https://www.IT-ProcessMaps.com IT Process Maps], creators of the ITIL Process Map, an ITIL reference process model for Visio®, ARIS™, iGrafx® <sup>[[ITIL Wiki#Notes|['''2''']]]</sup> and other platforms. | |||
The ITIL Wiki offers complete coverage of ITIL® - the IT Infrastructure Library® - and the ITIL service lifecycle, including detailed descriptions of the ITIL processes and sub-processes, complete with their inputs and outputs, corresponding ITIL roles, and metrics (KPIs): | The ITIL Wiki offers complete coverage of ITIL® - the IT Infrastructure Library® - and the ITIL service lifecycle, including detailed descriptions of the ITIL processes and sub-processes, complete with their inputs and outputs, corresponding ITIL roles, and metrics (KPIs): | ||
| Line 38: | Line 38: | ||
*Continual Service Improvement | *Continual Service Improvement | ||
;''Most popular pages | |||
*The most sought-after [https:// | *The most sought-after [https://Wiki.En.IT-ProcessMaps.com/index.php/ITIL-Checklists ITIL Templates]. | ||
*[https:// | *[https://Wiki.En.IT-ProcessMaps.com/index.php/ITIL_Processes ITIL Processes]: Definitions of the IT Service Management processes. | ||
==ITIL Wiki auf {{tag|Wiki German|Deutsch}}== | |||
Das IT Process Wiki handelt von ITIL (ITIL 4, ITIL V3 2011 und 2007 sowie V2), IT Service Management (ITSM) und ISO/IEC 20000. | Das IT Process Wiki handelt von ITIL (ITIL 4, ITIL V3 2011 und 2007 sowie V2), IT Service Management (ITSM) und ISO/IEC 20000. | ||
Das [https:// | Das [https://Wiki.De.IT-ProcessMaps.com ITIL Wiki auf Deutsch] wird bereitgestellt von IT Process Maps, den Herstellern der ITIL-Prozesslandkarte - einem ITIL Prozessmodell für Visio®, ARIS™, iGrafx® und weitere Plattformen. | ||
Im ITIL Wiki finden Sie alles Wissenwerte zur Infrastructure Library® ITIL® und zum ITIL Service Lifecycle. Werfen Sie einen Blick auf die ITIL-Disziplinen mit den Detailbeschreibungen der ITIL-Prozesse, ITIL-Rollen und ITIL-Kennzahlen (KPIs): | Im ITIL Wiki finden Sie alles Wissenwerte zur Infrastructure Library® ITIL® und zum ITIL Service Lifecycle. Werfen Sie einen Blick auf die ITIL-Disziplinen mit den Detailbeschreibungen der ITIL-Prozesse, ITIL-Rollen und ITIL-Kennzahlen (KPIs): | ||
| Line 55: | Line 53: | ||
*Service Transition (Serviceüberführung) | *Service Transition (Serviceüberführung) | ||
*Service Operation (Servicebetrieb) | *Service Operation (Servicebetrieb) | ||
*Continual Service Improvement (Kontinuierliche Serviceverbesserung) | *Continual Service Improvement (Kontinuierliche Serviceverbesserung) | ||
;''Beliebteste Seiten | |||
*[https://Wiki.De.IT-ProcessMaps.com/index.php/ITIL-Prozesse ITIL-Prozesse]: Definition der IT-Service-Management-Prozesse. | |||
*Die am häufigsten nachgefragten [https://Wiki.De.IT-ProcessMaps.com/index.php/ITIL-Checklisten ITIL-Checklisten]. | |||
==Wiki de ITIL en {{tag|Wiki Spanish|español}}== | |||
El Wiki de ITIL procede de ITIL (Biblioteca de Infraestructura de Tecnologías de la Información), Gestión de Servicios de TI (ITSM) y ISO 20000. | El Wiki de ITIL procede de ITIL (Biblioteca de Infraestructura de Tecnologías de la Información), Gestión de Servicios de TI (ITSM) y ISO 20000. | ||
El [https:// | El [https://Wiki.Es.IT-ProcessMaps.com Wiki de ITIL] está disponible a través de IT Process Maps GbR, que ha desarrollado un modelo de referencia gráfico ITIL V3 para analizar y documentar procesos de TI - el Mapa de Procesos ITIL V3 - para Visio®, ARIS™ y iGrafx®. | ||
Desarrollando el Mapa de Procesos ITIL V3 en español hemos creado este Wiki de ITIL. Contiene todo lo que hay que saber sobre ITIL versión 3 y el "Ciclo de Vida del Servicio ITIL", incluyendo descripciones detalladas de los procesos ITIL con sus entradas y salidas, roles y métricas (key performance indicators, KPIs): | Desarrollando el Mapa de Procesos ITIL V3 en español hemos creado este Wiki de ITIL. Contiene todo lo que hay que saber sobre ITIL versión 3 y el "Ciclo de Vida del Servicio ITIL", incluyendo descripciones detalladas de los procesos ITIL con sus entradas y salidas, roles y métricas (key performance indicators, KPIs): | ||
| Line 74: | Line 70: | ||
*Transición del Servicio | *Transición del Servicio | ||
*Operación del Servicio | *Operación del Servicio | ||
*Perfeccionamiento Continuo del Servicio (CSI) | *Perfeccionamiento Continuo del Servicio (CSI) | ||
;''Páginas populares | |||
*[https:// | *[https://Wiki.Es.IT-ProcessMaps.com/index.php/Procesos_ITIL Procesos ITIL]: Las definiciones de la gestión de servicios de TI. | ||
*Las [https:// | *Las [https://Wiki.Es.IT-ProcessMaps.com/index.php/Listas_de_control_ITIL listas de control de ITIL] más solicitadas. | ||
==Notes== | ==Notes== | ||
;''Trademarks | |||
#''ITIL® is a Registered Trade Mark of AXELOS Limited. IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.'' | |||
#''Microsoft® and Visio® are Trademarks of Microsoft Corp. ARIS™ is a registered trademark of Software AG. iGrafx® is a registered trademark of iGrafx LLC.'' | |||
;''Impressum | Legal Notice | |||
''IT Process Maps GbR | Responsible for the site under German law: Dipl. Ing. Stefan Kempter & Dr. Andrea Kempter | VAT ID: DE 262014997 | Contact: info [at] IT-ProcessMaps [dot] com | | |||
[https://En.IT-ProcessMaps.com/sp/it-process-maps-impressum.html Legal Notice (English)] | [https://De.IT-ProcessMaps.com/sp/it-process-maps-impressum.html Impressum (Deutsch)]'' | |||
''IT Process Maps GbR | Responsible for the site under German law: Dipl. Ing. Stefan Kempter & Dr. Andrea Kempter | VAT ID: DE 262014997 | Contact: info [at] | |||
[https:// | |||
== | ==External links== | ||
*[https:// | *[https://Wiki.En.IT-ProcessMaps.com/index.php/History_of_ITIL What is ITIL?] | ||
*[[YaSM Wiki|The lean YaSM service management framework - Guidance for service providers]] | *[[YaSM Wiki|The lean YaSM service management framework - Guidance for service providers]] | ||
*[https://Twitter.com/itprocessmaps Twitter feed] | |||
*[https://www.Pinterest.com/itprocessmaps/ Pinterest page] | |||
*[https://www.LinkedIn.com/company/it-process-maps-gbr LinkedIn profile] | |||
[[Category:Information Technology]][[Category: | [[Category:Information Technology Infrastructure Library]] | ||
[[Category:FoundedIn2007]]<!--https:// | [[Category:Timeless]] | ||
[[Category:FoundedIn2007]]<!--https://Wiki.En.IT-ProcessMaps.com/index.php/Special:AncientPages--> | |||
Revision as of 19:20, 28 November 2021
| Wiki size: | 192 article pages see stats |
| wikiFactor: | 60 info / verify |
(Page count as of: 2021-11-28
wikiFactor as of: 2016-05-09)
ITIL Wiki in English
Our ITIL Wiki – the IT Process Wiki – is about the IT Infrastructure Library ITIL® (ITIL 4, ITIL V3 2011 and 2007, V2), ISO 20000 and IT Service Management (ITSM) [1]. It is intended to promote more widespread use of best practices by IT professionals.
The ITIL Wiki is a wiki run and sponsored by IT Process Maps, creators of the ITIL Process Map, an ITIL reference process model for Visio®, ARIS™, iGrafx® [2] and other platforms.
The ITIL Wiki offers complete coverage of ITIL® - the IT Infrastructure Library® - and the ITIL service lifecycle, including detailed descriptions of the ITIL processes and sub-processes, complete with their inputs and outputs, corresponding ITIL roles, and metrics (KPIs):
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
- Most popular pages
- The most sought-after ITIL Templates.
- ITIL Processes: Definitions of the IT Service Management processes.
ITIL Wiki auf Deutsch
Das IT Process Wiki handelt von ITIL (ITIL 4, ITIL V3 2011 und 2007 sowie V2), IT Service Management (ITSM) und ISO/IEC 20000.
Das ITIL Wiki auf Deutsch wird bereitgestellt von IT Process Maps, den Herstellern der ITIL-Prozesslandkarte - einem ITIL Prozessmodell für Visio®, ARIS™, iGrafx® und weitere Plattformen.
Im ITIL Wiki finden Sie alles Wissenwerte zur Infrastructure Library® ITIL® und zum ITIL Service Lifecycle. Werfen Sie einen Blick auf die ITIL-Disziplinen mit den Detailbeschreibungen der ITIL-Prozesse, ITIL-Rollen und ITIL-Kennzahlen (KPIs):
- Service Strategy (Servicestrategie)
- Service Design
- Service Transition (Serviceüberführung)
- Service Operation (Servicebetrieb)
- Continual Service Improvement (Kontinuierliche Serviceverbesserung)
- Beliebteste Seiten
- ITIL-Prozesse: Definition der IT-Service-Management-Prozesse.
- Die am häufigsten nachgefragten ITIL-Checklisten.
Wiki de ITIL en español
El Wiki de ITIL procede de ITIL (Biblioteca de Infraestructura de Tecnologías de la Información), Gestión de Servicios de TI (ITSM) y ISO 20000.
El Wiki de ITIL está disponible a través de IT Process Maps GbR, que ha desarrollado un modelo de referencia gráfico ITIL V3 para analizar y documentar procesos de TI - el Mapa de Procesos ITIL V3 - para Visio®, ARIS™ y iGrafx®.
Desarrollando el Mapa de Procesos ITIL V3 en español hemos creado este Wiki de ITIL. Contiene todo lo que hay que saber sobre ITIL versión 3 y el "Ciclo de Vida del Servicio ITIL", incluyendo descripciones detalladas de los procesos ITIL con sus entradas y salidas, roles y métricas (key performance indicators, KPIs):
- Estrategia del Servicio
- Diseño del Servicio
- Transición del Servicio
- Operación del Servicio
- Perfeccionamiento Continuo del Servicio (CSI)
- Páginas populares
- Procesos ITIL: Las definiciones de la gestión de servicios de TI.
- Las listas de control de ITIL más solicitadas.
Notes
- Trademarks
- ITIL® is a Registered Trade Mark of AXELOS Limited. IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.
- Microsoft® and Visio® are Trademarks of Microsoft Corp. ARIS™ is a registered trademark of Software AG. iGrafx® is a registered trademark of iGrafx LLC.
- Impressum | Legal Notice
IT Process Maps GbR | Responsible for the site under German law: Dipl. Ing. Stefan Kempter & Dr. Andrea Kempter | VAT ID: DE 262014997 | Contact: info [at] IT-ProcessMaps [dot] com | Legal Notice (English) | Impressum (Deutsch)