ITIL Wiki
| Wiki size: | 191 article pages see stats |
| wikiFactor: | 44 info / verify |
(As of: 29 August 2013)
Description
ITIL Wiki in English
Our ITIL Wiki – the IT Process Wiki – is about the IT Infrastructure Library ITIL® (ITIL 2011 & ITIL V3 2007), V2, ISO 20000 and IT Service Management (ITSM) [1]. It is intended to promote more widespread use of Best Practice by IT professionals.
The ITIL Wiki is a wiki run and sponsored by IT Process Maps, creators of the ITIL Process Map, an ITIL Reference Process Model for Visio™, ARIS™, iGrafx®, IBM® Rational® System Architect® [2] and other platforms.
The ITIL Wiki offers complete coverage of ITIL and the ITIL Service Lifecycle, including detailed descriptions of the ITIL processes and sub-processes, complete with their inputs and outputs, corresponding ITIL roles, and metrics (KPIs):
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
New:
- Comparison between ITIL 2011 and ITIL V3 2007 Edition - the Main Changes and Differences.
- The most sought-after ITIL Templates according to ITIL 2011.
ITIL Wiki auf Deutsch
Das IT Process Wiki handelt von ITIL (ITIL 2011 & ITIL V3 2007), V2, IT Service Management (ITSM) und ISO/IEC 20000.
Das ITIL Wiki auf Deutsch wird bereitgestellt von IT Process Maps, den Herstellern der ITIL-Prozesslandkarte – einem ITIL Prozessmodell für Visio™, ARIS™, iGrafx®, IBM® Rational® System Architect® und weitere Plattformen.
Im ITIL Wiki finden Sie alles Wissenwerte zu ITIL und zum ITIL Service Lifecycle. Werfen Sie einen Blick auf die ITIL-Disziplinen mit den Detailbeschreibungen der ITIL-Prozesse, ITIL-Rollen und ITIL-Kennzahlen (KPIs):
- Service Strategy (Servicestrategie)
- Service Design
- Service Transition (Serviceüberführung)
- Service Operation (Servicebetrieb)
- Continual Service Improvement (Kontinuierliche Serviceverbesserung)
Neu:
- Vergleich zwischen ITIL 2011 und ITIL V3 2007 Edition - die wichtigsten Unterschiede und Neuerungen.
- Die am häufigsten nachgefragten ITIL-Checklisten zu ITIL 2011.
Wiki de ITIL en español
El Wiki de ITIL procede de ITIL (Biblioteca de Infraestructura de Tecnologías de la Información), Gestión de Servicios de TI (ITSM) y ISO 20000.
El Wiki de ITIL está disponible a través de IT Process Maps GbR, que ha desarrollado un modelo de referencia gráfico ITIL V3 para analizar y documentar procesos de TI – el Mapa de Procesos ITIL V3 – para Visio™, ARIS™, iGrafx®, IBM® Rational® System Architect®.
Desarrollando el Mapa de Procesos ITIL V3 en español hemos creado este Wiki de ITIL. Contiene todo lo que hay que saber sobre ITIL versión 3 y el "Ciclo de Vida del Servicio ITIL V3", incluyendo descripciones detalladas de los procesos ITIL con sus entradas y salidas, roles y métricas (Key Performance Indicators, KPIs):
- Estrategia del Servicio
- Diseño del Servicio
- Transición del Servicio
- Operación del Servicio
- Perfeccionamiento Continuo del Servicio (CSI)
Véase también: Las listas de control de ITIL más solicitadas.
Notes
Trademarks:
[1] ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.
[2] Microsoft™ and Visio™ are Trademarks of Microsoft Corp. -- ARIS™ is a registered trademark of Software AG. -- iGrafx® is a registered trademark of iGrafx LLC. -- IBM®, Rational® and System Architect® are trademarks or registered trademarks of IBM Corp.
Impressum | Legal Notice:
IT Process Maps GbR | Responsible for the site under German law: Dipl. Ing. Stefan Kempter & Dr. Andrea Kempter | VAT ID: DE 262014997 | Contact: info [at] it-processmaps [dot] com |
Legal Notice (English) | Impressum (Deutsch)