Difference between revisions of "ITIL Wiki"
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{{Wiki | {{Wiki | ||
|name=IT Process Wiki - the ITIL® Wiki | |name=IT Process Wiki - the ITIL® Wiki | ||
| − | |URL= | + | |URL=https://wiki.en.it-processmaps.com/ |
|logo=[[Image:Itil-wiki.jpg]] | |logo=[[Image:Itil-wiki.jpg]] | ||
|wide logo=yes <!--insert 'yes' ONLY when the logo is too wide AND/OR the title is too long--> | |wide logo=yes <!--insert 'yes' ONLY when the logo is too wide AND/OR the title is too long--> | ||
| − | |recentchanges URL= | + | |recentchanges URL=https://wiki.en.it-processmaps.com/index.php?title=Special:RecentChanges |
|wikinode URL=No | |wikinode URL=No | ||
| − | |about URL= | + | |about URL=https://wiki.en.it-processmaps.com/index.php/IT_Process_Wiki:About |
|status=Active | |status=Active | ||
|language=Multilingual | |language=Multilingual | ||
| Line 18: | Line 18: | ||
{{Size | {{Size | ||
|pages=192 | |pages=192 | ||
| − | |statistics URL= | + | |statistics URL=https://wiki.en.it-processmaps.com/index.php/Special:Statistics |
|wikiFactor=60 <!--wikiFactor 55, as of: 13 August 2015; wikiFactor 60, as of: 09 May 2016 before upgrade to MediaWiki 1.26.--> | |wikiFactor=60 <!--wikiFactor 55, as of: 13 August 2015; wikiFactor 60, as of: 09 May 2016 before upgrade to MediaWiki 1.26.--> | ||
| − | |wikiFactor URL= | + | |wikiFactor URL=https://wiki.en.it-processmaps.com/index.php/PopularPages_-_Backup_2016-05-09 <!--'PopularPages' in the ITIL Wiki are no longer supported in MediaWiki 1.26.2. This backup page shows the statistics of 09 May 2016.--> |
}} | }} | ||
__TOC__ | __TOC__ | ||
| − | (As of: | + | (As of: 15 April 2017)<!--manually add date when stats are verified and/or updated--> |
==Description== | ==Description== | ||
===ITIL Wiki in English=== | ===ITIL Wiki in English=== | ||
| − | Our [ | + | Our [https://wiki.en.it-processmaps.com ITIL Wiki] – the IT Process Wiki – is about the IT Infrastructure Library ITIL® (ITIL 2011 and ITIL V3 2007), V2, ISO 20000 and IT Service Management (ITSM) <sup>[[ITIL Wiki#Notes|['''1''']]]</sup>. It is intended to promote more widespread use of best practices by IT professionals. |
| − | The ITIL Wiki is a [[wiki]] run and sponsored by [ | + | The ITIL Wiki is a [[wiki]] run and sponsored by [https://www.it-processmaps.com/ IT Process Maps], creators of the ITIL Process Map, an ITIL Reference Process Model for Visio®, ARIS™, iGrafx® <sup>[[ITIL Wiki#Notes|['''2''']]]</sup> and other platforms. |
The ITIL Wiki offers complete coverage of ITIL® - the IT Infrastructure Library® - and the ITIL service lifecycle, including detailed descriptions of the ITIL processes and sub-processes, complete with their inputs and outputs, corresponding ITIL roles, and metrics (KPIs): | The ITIL Wiki offers complete coverage of ITIL® - the IT Infrastructure Library® - and the ITIL service lifecycle, including detailed descriptions of the ITIL processes and sub-processes, complete with their inputs and outputs, corresponding ITIL roles, and metrics (KPIs): | ||
| Line 39: | Line 39: | ||
'''Most popular pages:''' | '''Most popular pages:''' | ||
| − | *The most sought-after [ | + | *The most sought-after [https://wiki.en.it-processmaps.com/index.php/ITIL-Checklists ITIL Templates] according to ITIL 2011. |
| − | *[ | + | *[https://wiki.en.it-processmaps.com/index.php/ITIL_Processes ITIL Processes]: Definitions of the IT Service Management processes according to ITIL 2011. |
<p> </p> | <p> </p> | ||
| Line 47: | Line 47: | ||
Das IT Process Wiki handelt von ITIL (ITIL 2011 and ITIL V3 2007), V2, IT Service Management (ITSM) und ISO/IEC 20000. | Das IT Process Wiki handelt von ITIL (ITIL 2011 and ITIL V3 2007), V2, IT Service Management (ITSM) und ISO/IEC 20000. | ||
| − | Das [ | + | Das [https://wiki.de.it-processmaps.com ITIL Wiki auf Deutsch] wird bereitgestellt von IT Process Maps, den Herstellern der ITIL-Prozesslandkarte - einem ITIL Prozessmodell für Visio®, ARIS™, iGrafx® und weitere Plattformen. |
Im ITIL Wiki finden Sie alles Wissenwerte zur Infrastructure Library® ITIL® und zum ITIL Service Lifecycle. Werfen Sie einen Blick auf die ITIL-Disziplinen mit den Detailbeschreibungen der ITIL-Prozesse, ITIL-Rollen und ITIL-Kennzahlen (KPIs): | Im ITIL Wiki finden Sie alles Wissenwerte zur Infrastructure Library® ITIL® und zum ITIL Service Lifecycle. Werfen Sie einen Blick auf die ITIL-Disziplinen mit den Detailbeschreibungen der ITIL-Prozesse, ITIL-Rollen und ITIL-Kennzahlen (KPIs): | ||
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'''Beliebteste Seiten:''' | '''Beliebteste Seiten:''' | ||
| − | *[ | + | *[https://wiki.de.it-processmaps.com/index.php/ITIL-Prozesse ITIL-Prozesse]: Definition der IT-Service-Management-Prozesse nach ITIL 2011. |
| − | *Die am häufigsten nachgefragten [ | + | *Die am häufigsten nachgefragten [https://wiki.de.it-processmaps.com/index.php/ITIL-Checklisten ITIL-Checklisten] zu ITIL 2011. |
<p> </p> | <p> </p> | ||
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El Wiki de ITIL procede de ITIL (Biblioteca de Infraestructura de Tecnologías de la Información), Gestión de Servicios de TI (ITSM) y ISO 20000. | El Wiki de ITIL procede de ITIL (Biblioteca de Infraestructura de Tecnologías de la Información), Gestión de Servicios de TI (ITSM) y ISO 20000. | ||
| − | El [ | + | El [https://wiki.es.it-processmaps.com Wiki de ITIL] está disponible a través de IT Process Maps GbR, que ha desarrollado un modelo de referencia gráfico ITIL V3 para analizar y documentar procesos de TI - el Mapa de Procesos ITIL V3 - para Visio®, ARIS™ y iGrafx®. |
Desarrollando el Mapa de Procesos ITIL V3 en español hemos creado este Wiki de ITIL. Contiene todo lo que hay que saber sobre ITIL versión 3 y el "Ciclo de Vida del Servicio ITIL", incluyendo descripciones detalladas de los procesos ITIL con sus entradas y salidas, roles y métricas (key performance indicators, KPIs): | Desarrollando el Mapa de Procesos ITIL V3 en español hemos creado este Wiki de ITIL. Contiene todo lo que hay que saber sobre ITIL versión 3 y el "Ciclo de Vida del Servicio ITIL", incluyendo descripciones detalladas de los procesos ITIL con sus entradas y salidas, roles y métricas (key performance indicators, KPIs): | ||
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'''Páginas populares''': | '''Páginas populares''': | ||
| − | *[ | + | *[https://wiki.es.it-processmaps.com/index.php/Procesos_ITIL Procesos ITIL]: Las definiciones de la gestión de servicios de TI. |
| − | *Las [ | + | *Las [https://wiki.es.it-processmaps.com/index.php/Listas_de_control_ITIL listas de control de ITIL] más solicitadas. |
<p> </p> | <p> </p> | ||
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<b>Impressum | Legal Notice:</b><br /> | <b>Impressum | Legal Notice:</b><br /> | ||
''IT Process Maps GbR | Responsible for the site under German law: Dipl. Ing. Stefan Kempter & Dr. Andrea Kempter | VAT ID: DE 262014997 | Contact: info [at] it-processmaps [dot] com | | ''IT Process Maps GbR | Responsible for the site under German law: Dipl. Ing. Stefan Kempter & Dr. Andrea Kempter | VAT ID: DE 262014997 | Contact: info [at] it-processmaps [dot] com | | ||
| − | [ | + | [https://en.it-processmaps.com/sp/it-process-maps-impressum.html Legal Notice (English)] | [https://de.it-processmaps.com/sp/it-process-maps-impressum.html Impressum (Deutsch)]'' |
<p> </p> | <p> </p> | ||
==Links== | ==Links== | ||
| − | *[ | + | *[https://wiki.en.it-processmaps.com/index.php/History_of_ITIL What is ITIL?] |
*[[YaSM Wiki|The lean YaSM service management framework - Guidance for service providers]] | *[[YaSM Wiki|The lean YaSM service management framework - Guidance for service providers]] | ||
[[Category:Information Technology]][[Category:Information Technology Infrastructure Library]] | [[Category:Information Technology]][[Category:Information Technology Infrastructure Library]] | ||
| − | [[Category:FoundedIn2007]]<!-- | + | [[Category:FoundedIn2007]]<!--https://wiki.en.it-processmaps.com/index.php/Special:AncientPages--> |
Revision as of 14:15, 15 April 2017
|
IT Process Wiki - the ITIL® Wiki Recent changes [No WikiNode] About [No Mobile URL] |
|---|---|
| Founded by: | {{{founder}}} |
| Status: | Active |
| Language: | Multilingual |
| Edit mode: | ConfirmEmail |
| Wiki engine: | MediaWiki |
| Wiki license: | Creative Commons Attribution Non-Commercial Share Alike |
| Main topic: | Information Technology |
| Wiki size: | 192 article pages see stats |
| wikiFactor: | 60 info / verify |
Table of contents
(As of: 15 April 2017)
Description
ITIL Wiki in English
Our ITIL Wiki – the IT Process Wiki – is about the IT Infrastructure Library ITIL® (ITIL 2011 and ITIL V3 2007), V2, ISO 20000 and IT Service Management (ITSM) [1]. It is intended to promote more widespread use of best practices by IT professionals.
The ITIL Wiki is a wiki run and sponsored by IT Process Maps, creators of the ITIL Process Map, an ITIL Reference Process Model for Visio®, ARIS™, iGrafx® [2] and other platforms.
The ITIL Wiki offers complete coverage of ITIL® - the IT Infrastructure Library® - and the ITIL service lifecycle, including detailed descriptions of the ITIL processes and sub-processes, complete with their inputs and outputs, corresponding ITIL roles, and metrics (KPIs):
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
Most popular pages:
- The most sought-after ITIL Templates according to ITIL 2011.
- ITIL Processes: Definitions of the IT Service Management processes according to ITIL 2011.
ITIL Wiki auf Deutsch
Das IT Process Wiki handelt von ITIL (ITIL 2011 and ITIL V3 2007), V2, IT Service Management (ITSM) und ISO/IEC 20000.
Das ITIL Wiki auf Deutsch wird bereitgestellt von IT Process Maps, den Herstellern der ITIL-Prozesslandkarte - einem ITIL Prozessmodell für Visio®, ARIS™, iGrafx® und weitere Plattformen.
Im ITIL Wiki finden Sie alles Wissenwerte zur Infrastructure Library® ITIL® und zum ITIL Service Lifecycle. Werfen Sie einen Blick auf die ITIL-Disziplinen mit den Detailbeschreibungen der ITIL-Prozesse, ITIL-Rollen und ITIL-Kennzahlen (KPIs):
- Service Strategy (Servicestrategie)
- Service Design
- Service Transition (Serviceüberführung)
- Service Operation (Servicebetrieb)
- Continual Service Improvement (Kontinuierliche Serviceverbesserung)
Beliebteste Seiten:
- ITIL-Prozesse: Definition der IT-Service-Management-Prozesse nach ITIL 2011.
- Die am häufigsten nachgefragten ITIL-Checklisten zu ITIL 2011.
Wiki de ITIL en español
El Wiki de ITIL procede de ITIL (Biblioteca de Infraestructura de Tecnologías de la Información), Gestión de Servicios de TI (ITSM) y ISO 20000.
El Wiki de ITIL está disponible a través de IT Process Maps GbR, que ha desarrollado un modelo de referencia gráfico ITIL V3 para analizar y documentar procesos de TI - el Mapa de Procesos ITIL V3 - para Visio®, ARIS™ y iGrafx®.
Desarrollando el Mapa de Procesos ITIL V3 en español hemos creado este Wiki de ITIL. Contiene todo lo que hay que saber sobre ITIL versión 3 y el "Ciclo de Vida del Servicio ITIL", incluyendo descripciones detalladas de los procesos ITIL con sus entradas y salidas, roles y métricas (key performance indicators, KPIs):
- Estrategia del Servicio
- Diseño del Servicio
- Transición del Servicio
- Operación del Servicio
- Perfeccionamiento Continuo del Servicio (CSI)
Páginas populares:
- Procesos ITIL: Las definiciones de la gestión de servicios de TI.
- Las listas de control de ITIL más solicitadas.
Notes
Trademarks:
[1] ITIL® is a Registered Trade Mark of AXELOS Limited. IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.
[2] Microsoft® and Visio® are Trademarks of Microsoft Corp. -- ARIS™ is a registered trademark of Software AG. -- iGrafx® is a registered trademark of iGrafx LLC.
Impressum | Legal Notice:
IT Process Maps GbR | Responsible for the site under German law: Dipl. Ing. Stefan Kempter & Dr. Andrea Kempter | VAT ID: DE 262014997 | Contact: info [at] it-processmaps [dot] com |
Legal Notice (English) | Impressum (Deutsch)
