Project VRM
| https://Cyber.Harvard.edu/projectvrm/sites/projectvrm/images/logo.png | Project VRM Recent changes [No WikiNode] About [No Mobile URL] |
|---|---|
| Founded by: | Doc Searls |
| Status: | Needs love |
| Language: | English |
| Edit mode: | LoginToEdit |
| Wiki engine: | MediaWiki |
| Wiki license: | No license |
| Main topic: | Commerce |
| Wiki size: | 174 article pages see stats |
| wikiFactor: | 27 info / verify |
(Page count as of: 2022-07-09
wikiFactor as of: 2020-07-22)
VRM, or vendor relationship management, is the reciprocal of customer relationship management (CRM). It provides customers with tools for engaging with vendors in ways that work for both parties.
On the same server that used to host Global Voices.
Project VRM is a worldwide community of individuals, companies and organizations working on VRM (vendor relationship management) tools, protocols and standards. It is a project of the Berkman Center for Internet and Society at Harvard University, and is led by Doc Searls, an alumnus fellow of the Center (he was a fellow there from 2006-2010).
At least conceptually, VRM is the customer-side counterpart of customer relationship management (CRM). VRM tools provide individuals with tools both for independence from vendors and better means for engaging with vendors. The intended result is a productive balance of power and responsibility between vendors and customers — for the good of both — in the marketplace.
- External links
- Project VRM — at WikiApiary.com (founded 2011), the wiki site for detailed information on all MediaWiki-powered websites