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__TOC__ | __TOC__ | ||
(As of: | (As of: 03 August 2016)<!--manually add date when stats are verified and/or updated--> | ||
==Description== | ==Description== | ||
===ITIL Wiki in English=== | ===ITIL Wiki in English=== | ||
Our [http://wiki.en.it-processmaps.com ITIL Wiki] – the IT Process Wiki – is about the IT Infrastructure Library ITIL® (ITIL 2011 | Our [http://wiki.en.it-processmaps.com ITIL Wiki] – the IT Process Wiki – is about the IT Infrastructure Library ITIL® (ITIL 2011 and ITIL V3 2007), V2, ISO 20000 and IT Service Management (ITSM) <sup>[[ITIL Wiki#Notes|['''1''']]]</sup>. It is intended to promote more widespread use of Best Practice by IT professionals. | ||
The ITIL Wiki is a [[wiki]] run and sponsored by [http://it-processmaps.com IT Process Maps], creators of the ITIL Process Map, an ITIL Reference Process Model for | The ITIL Wiki is a [[wiki]] run and sponsored by [http://it-processmaps.com IT Process Maps], creators of the ITIL Process Map, an ITIL Reference Process Model for Visio®, ARIS™, iGrafx® <sup>[[ITIL Wiki#Notes|['''2''']]]</sup> and other platforms. | ||
The ITIL Wiki offers complete coverage of | The ITIL Wiki offers complete coverage of ITIL® - the IT Infrastructure Library® - and the ITIL service lifecycle, including detailed descriptions of the ITIL processes and sub-processes, complete with their inputs and outputs, corresponding ITIL roles, and metrics (KPIs): | ||
*Service Strategy | *Service Strategy | ||
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*Continual Service Improvement | *Continual Service Improvement | ||
''' | '''Most popular pages:''' | ||
*[http://wiki.en.it-processmaps.com/index.php/ | *The most sought-after [http://wiki.en.it-processmaps.com/index.php/ITIL-Checklists ITIL Templates] according to ITIL 2011. | ||
* | *[http://wiki.en.it-processmaps.com/index.php/ITIL_Processes ITIL Processes]: Definitions of the IT Service Management processes according to ITIL 2011. | ||
<p> </p> | <p> </p> | ||
===ITIL Wiki auf Deutsch=== | ===ITIL Wiki auf Deutsch=== | ||
Das IT Process Wiki handelt von ITIL (ITIL 2011 | Das IT Process Wiki handelt von ITIL (ITIL 2011 and ITIL V3 2007), V2, IT Service Management (ITSM) und ISO/IEC 20000. | ||
Das [http://wiki.de.it-processmaps.com ITIL Wiki auf Deutsch] wird bereitgestellt von IT Process Maps, den Herstellern der ITIL-Prozesslandkarte | Das [http://wiki.de.it-processmaps.com ITIL Wiki auf Deutsch] wird bereitgestellt von IT Process Maps, den Herstellern der ITIL-Prozesslandkarte - einem ITIL Prozessmodell für Visio®, ARIS™, iGrafx® und weitere Plattformen. | ||
Im ITIL Wiki finden Sie alles Wissenwerte | Im ITIL Wiki finden Sie alles Wissenwerte zur Infrastructure Library® ITIL® und zum ITIL Service Lifecycle. Werfen Sie einen Blick auf die ITIL-Disziplinen mit den Detailbeschreibungen der ITIL-Prozesse, ITIL-Rollen und ITIL-Kennzahlen (KPIs): | ||
*Service Strategy (Servicestrategie) | *Service Strategy (Servicestrategie) | ||
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*Continual Service Improvement (Kontinuierliche Serviceverbesserung) | *Continual Service Improvement (Kontinuierliche Serviceverbesserung) | ||
''' | '''Beliebteste Seiten:''' | ||
*[http://wiki.de.it-processmaps.com/index.php/ | *[http://wiki.de.it-processmaps.com/index.php/ITIL-Prozesse ITIL-Prozesse]: Definition der IT-Service-Management-Prozesse nach ITIL 2011. | ||
*Die am häufigsten nachgefragten [http://wiki.de.it-processmaps.com/index.php/ITIL-Checklisten ITIL-Checklisten] zu ITIL 2011. | *Die am häufigsten nachgefragten [http://wiki.de.it-processmaps.com/index.php/ITIL-Checklisten ITIL-Checklisten] zu ITIL 2011. | ||
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El Wiki de ITIL procede de ITIL (Biblioteca de Infraestructura de Tecnologías de la Información), Gestión de Servicios de TI (ITSM) y ISO 20000. | El Wiki de ITIL procede de ITIL (Biblioteca de Infraestructura de Tecnologías de la Información), Gestión de Servicios de TI (ITSM) y ISO 20000. | ||
El [http://wiki.es.it-processmaps.com Wiki de ITIL] está disponible a través de IT Process Maps GbR, que ha desarrollado un modelo de referencia gráfico ITIL V3 para analizar y documentar procesos de TI – el Mapa de Procesos ITIL V3 | El [http://wiki.es.it-processmaps.com Wiki de ITIL] está disponible a través de IT Process Maps GbR, que ha desarrollado un modelo de referencia gráfico ITIL V3 para analizar y documentar procesos de TI – el Mapa de Procesos ITIL V3 - para Visio®, ARIS™ y iGrafx®. | ||
Desarrollando el Mapa de Procesos ITIL V3 en español hemos creado este Wiki de ITIL. Contiene todo lo que hay que saber sobre ITIL versión 3 y el "Ciclo de Vida del Servicio ITIL | Desarrollando el Mapa de Procesos ITIL V3 en español hemos creado este Wiki de ITIL. Contiene todo lo que hay que saber sobre ITIL versión 3 y el "Ciclo de Vida del Servicio ITIL", incluyendo descripciones detalladas de los procesos ITIL con sus entradas y salidas, roles y métricas (key performance indicators, KPIs): | ||
*Estrategia del Servicio | *Estrategia del Servicio | ||
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*Perfeccionamiento Continuo del Servicio (CSI) | *Perfeccionamiento Continuo del Servicio (CSI) | ||
'''Páginas populares''': | |||
*[http://wiki.es.it-processmaps.com/index.php/Procesos_ITIL Procesos ITIL]: Las definiciones de la gestión de servicios de TI. | |||
*Las [http://wiki.es.it-processmaps.com/index.php/Listas_de_control_ITIL listas de control de ITIL] más solicitadas. | |||
<p> </p> | <p> </p> | ||
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[1] ''ITIL® is a Registered Trade Mark of AXELOS Limited. IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.'' | [1] ''ITIL® is a Registered Trade Mark of AXELOS Limited. IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.'' | ||
[2] '' | [2] ''Microsoft® and Visio® are Trademarks of Microsoft Corp. -- ARIS™ is a registered trademark of Software AG. -- iGrafx® is a registered trademark of iGrafx LLC.'' | ||
<b>Impressum | Legal Notice:</b><br /> | <b>Impressum | Legal Notice:</b><br /> | ||
''IT Process Maps GbR | Responsible for the site under German law: Dipl. Ing. Stefan Kempter & Dr. Andrea Kempter | VAT ID: DE 262014997 | Contact: info [at] it-processmaps [dot] com | | ''IT Process Maps GbR | Responsible for the site under German law: Dipl. Ing. Stefan Kempter & Dr. Andrea Kempter | VAT ID: DE 262014997 | Contact: info [at] it-processmaps [dot] com | | ||
[http://en.it-processmaps.com/sp/it-process-maps-impressum.html Legal Notice (English)] | [http://de.it-processmaps.com/sp/it-process-maps-impressum.html Impressum (Deutsch)]'' | [http://en.it-processmaps.com/sp/it-process-maps-impressum.html Legal Notice (English)] | [http://de.it-processmaps.com/sp/it-process-maps-impressum.html Impressum (Deutsch)]'' | ||
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==Links== | ==Links== | ||
*[http://wiki.en.it-processmaps.com/index.php/About_ITIL What is ITIL?] | *[http://wiki.en.it-processmaps.com/index.php/About_ITIL What is ITIL?] | ||
*[[YaSM Wiki|The YaSM service management framework - Guidance for service providers]] | *[[YaSM Wiki|The lean YaSM service management framework - Guidance for service providers]] | ||
[[Category:Information Technology]][[Category:Information Technology Infrastructure Library]] | [[Category:Information Technology]][[Category:Information Technology Infrastructure Library]] | ||
[[Category:FoundedIn2007]]<!--http://wiki.en.it-processmaps.com/index.php/Special:AncientPages--> | [[Category:FoundedIn2007]]<!--http://wiki.en.it-processmaps.com/index.php/Special:AncientPages--> | ||
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